Bali Hai Beachfront Resort and Spa

It was a nice cozy hotel. Free welcome cocktail for each guest was nice surprise. Right by the ocean if you stay in the ocean view room. The balconies don’t have dividers between rooms on the first floor.

Great location and beach. Property was nice and quick check in. Only has a few standard Island Rooms which are nice but don’t stay in Room 31 feels like a dark basement with low ceilings. The suites are very spacious

Room was okay although I signed up for the beachfront. There was no building on the beach. It was completely gutted. It was very loud with construction and they did not tell anyone beforehand. Everyone was complainng. I did not because the people who work there are awesome and they are the middle man. It will be great when that all gets sorted out. The room, pool, bar, spa, cleaning people, front desk, and cleanliness was exceptional.

Nice place but shower no hot water on friday and drain was fixed but never worked right . Very expensive for what you get.

My family and I originally booked an ocean front room and when we got there to check in the receptionist informed us that our room was unavailable because it was being remodeled. Receptionist said she tried to reach us but no one contacted us to tell us anything. She offered us to stay in another room or to stay at their sister property which we declined because we wanted to stay here. The room was nice but the bathroom ceiling was filled with mold as well as the baseboards and the sink was filled with green moldy mildew. The pull out sofa had bed bugs and my mom was bit all over. The pool was not heated at all and it was cold and the pool umbrellas also had mold which was so gross. When we asked the receptionist if we could get a refund for the difference of the room she said it couldn’t be done and she was so clueless and unhelpful. She offered us 3 free drink cards as an apology for the room which was ridiculous. When we were checking out the manager named Ilkin was very nice and we informed her of our horrible experience and she said she was going to refund us the difference. My mom paid $1088 for an ocean front room for a 2 night stay and we got a pool view instead. We don’t even think that we got the correct refund and they insist we were upgraded to a better room which we were NOT because we booked the best room there on the property which was unavailable. We are so disappointed in our stay and we do NOT recommend staying here.

the staff was very friendly and helpful. the location is perfect! the size of the king suite was great and it had a great fridge

There are some rooms that do not have beach view nor do they have a balcony or outside sitting. The first floor facing the beach was not in operation, it was under construction. The staff was friendly. The TV in the room was very nice and it had all the streaming apps.

The room was nice. Mood on bathroom ceiling above shower but it was clean everywhere else.

Resort is right on the beach. Room was beautiful and clean. Staff was friendly and helpful. Chairs and umbrellas available on the beach.