LSI Resorts at Ala Moana

This room was under LSI properties, thinking that the stay at Ala Moana Hotel would be like previous stays. This stay, room was dirty, dingy sheets, towels, and shower curtains. No wash towels provided, no service, and if you want toilet tissue, plan on purchasing yourself. Not a great experience at all!

Had room# 2605, ref/freezer had not been defrosted for probably a couple of months, ice build up and wetting the floor. Shower curtains had not seen cleaning also had a smell to it. Hallway mirror falling apart. Trash behind furniture, lamp light not working. Microwave oven sparking inside.

stayed in kona tower privately managed room which was dated, stains on sofa, dusty, odor.

I'd have a hard time staying in Pensacola (where I live) for what I paid per night at the Ala Moana. Hotel staff were friendly, efficient, and professional. Hotel room wasn't very large, but then . . . I wasn't there very long and pretty much used it just to sleep. Iron and ironing board worked fine. Used fridge to store cold drinks; didn't use microwave. Good shower pressure; hot was plenty hot. Good stay and I'd stay here again!

besides being misrepresented online as to price offered, it was not clear the expensive room was owned by some individual and offered NO TV, broken light (1 of 2) in bathroom.

We stay at the Ala Moana Hotel a over a dozen times a year. Everything has been great in the past, the last trip was not. When we arrived on one of our Doctors appointment day we discovered we were booked in a room managed by LSI and informed of the 3pm check in 'rule'. No problem, left our bag with the bell desk and went to our appointments. After returning and checking in we had our first disappointing stay with Ala Moana hotel, room was musky, noisy aircon, dimmest lights in bathroom and room were frankly hazards to safety and to dim to read by. We still prefer the hotel but will make sure its a Mantra room not LSI in the future.

-- Poor supply of the amenities in bathroom, such as hair driers, tissues, cotton bud etc. -- not cleaned up well: hairs on beds on the check-in day. coffee machine is not washed up and coffee & water are left in the machine. -- it should have been mentioned what is furnished and what is not clearly at first.

1. I didn't have any service that wasn't asked for during on-line reservation. Finally when I said I'll pay for changing my linen but how much, but they decided to come in anyway. 2. My room did not have a safe or anyplace to secure valuables, and they came my room when I had cash, computer, and personal items unsecured. 3. I always keep a "DO NOT DISTURB" sign on my door at all times, unless I'm expecting something. 4. Refrigerator needs to be defrosted as the ice in the freezer seems to be preventing the door from closing properly. 5. my initial communication with them was what they provided and they responded with a 702 area code number, so I maintained further communication with that number until I asked for linen, then NO RESPONSES? My huge issue is somebody came into my room without my permission and I had a "DO NOT DISTURB" sign on my door. The hotel hallway camera is just above my room so I'm sure they can find out WHO came into my room and changed the door lock code?? My key was still valid as it still allowed me elevator access to my room. Why would they change the door lock code? I also notice housekeeping closing doors as they clean other rooms??? I don't know what was missing or how much money was missing?

This is a room at the Ala Moana hotel but it is not managed by the hotel. I’ve stayed there many times and the hotel is great! But this room was dirty , there was some lipstick on the bathtub , food from the previous guest was not removed from the refrigerator and the couch looked dirty. There are coats for cleaning, make sure you are booking with the hotel and not a property owned by a company at the hotel .