Hyatt House Houston West Energy

The room was infested with roaches they were everywhere. I actually checked out early the next morning. It was mind blowing. I also have pictures.

The price was right for a king bed plus sofa and kitchenette. The breakfast was moderately plentiful, but the food was less than impressive. (There was a lady making omelets to order, but I did not try one.) The plastic cutlery was so flimsy that my fork broke on the scrambled eggs and my knife broke while spreading jelly. The showerhead was pretty old and gunked up; when my husband complained. they replaced it the same day with one that sprayed better but was definitely not new. Location is convenient to major roads, but very hard to get to (possibly the fault of Houston, not the hotel). This is a good place if you are on a budget and need space or if you need to work in your room.

Misleading communications - room key card didn’t worked at first attempt. Reason - wrong room number provided during check in. Rooms are approx 10 year old. Noticed loose screws in door dead lock and maintenance team fixed it. Exhaust fan never worked.

Breakfast buffet was not good except for the made to order omelets. The were excellent. Everything else, not so much.

I had a nice stay with my kids in the fully ensuite room with double beds, the staff were awesome and helpful. The breakfast and omelet made on the spot by preference was also great. Ill definitely be back.

Nice, clean, spacious room. Full (clean) kitchen, living area separated from bedroom, clean sheets and towels. Good breakfast choices, including omelet made to order. Close to I10, so a little noisy, but overall I would definitely stay here again.

DO NOT GO HERE; IT IS OLD, SMELLY, NO SOAP AT EITHER SINK; NEVER BEEN RENOVATED; SPEND MORE TO GET MORE; DON’T BLAME ME IF YOU RISK IT. BACK AND FORTH TO FRONT DESK TO GET WORKING ACCESS CARD. IF YOU ARRIVE BEFORE CHECK-IN THEY DON’T KNOW WHICH ROOM IS READY

The maintenance isn't available when needed. We couldn't enter our unit 3 nights in a row because of a faulty door.

Shower was nasty and only half of it worked. Shower head was clogged up and when I checked in nobody at the desk. Lady outside hanging with a friend. No professional at all