Residence Inn Ocean Township

I stayed here a few months ago and had a good experience, so I was hoping for the same, but this time it was a disaster. Maybe the hotel is under new management. Here's a few gems: - a couple of days before arrival I messaged the hotel and requested that my one bedroom suite be on a higher floor. They replied and said that they had assigned a room on a high floor for me. When I arrived, I was told that the only suites available were on the first floor, and when I showed the message I was told the room that had been reserved for me was 'occupied' - what the hell does that mean? I was clearly bumped, but instead of admitting this I was just lied to. - so I stayed in a studio instead. The microwave stopped working and I called guest services and was told that maintenance were 'in a meeting'. I requested that they attend as soon as they could, but four hours later still no-one had come to look at the microwave, so I had to call again. - On the day of departure, I stayed in the room until 12, which was the checkout time. I could hear the housekeeping staff 'hanging around' outside my room, and TWICE between 11 and 12 they knocked on the door and asked me when I was leaving! (this despite the fact that the 'do not disturb' sign was hung on the door). When I left at 12 a member of housekeeping was literally lurking at my door and immediately entered. This is a nice modern hotel but clearly has management issues and also seems to be significantly more expensive than other Residence Inns.

I wasn’t sent a survey from Marriott itself so I will confidently leave my negative review here since I will never return. We stayed here on a (what seemed like) a pretty slow Friday night. There was a group of 7-8 teenage looking boys in the lobby chatting with the front desk guy getting ready to go outside to play ball. We check in, head to the room and I was honestly very happy with the room itself. Being a brand new hotel everything was clean. The bed and sofa were comfortable. We heated up some of our leftovers and headed to the couch to watch a movie. Now here is where we stared to have issues. Our room was facing the front and the basketball courts. It’s now around 10pm and they are still outside playing, yelling, etc. ok I’ll give them another half hour. Nope so I made a call to the front desk. He told me he would tell them to stop yelling but not to stop playing (?). 11:30pm rolls around and now they come in from the stairs which we were near full blown sprinting down the hall dribbling the basketball. I make another call to the front desk. He very nonchalantly tells me he will tell them to stop. I hop in the shower and start to get ready for bed. Again I hear them in the hallway, I can hear them IN THEIR ROOMS. At this point I’m tired and fed up and took a very cold shower… I head down to the front desk and the now very annoyed FDA smirks and tells me “just tell my manager in the morning” and goes back to his phone. That’s it. That’s the level of professionalism here. Also, the showers at night and two in the morning were all freezing cold. I was told it was because the hotel was super busy but there were only a handful of cars in the lot.

Don’t stay here if you want to sleep! They keep an inner courtyard with a fire pit open all night, and do nothing to keep the noise at bay. I’ve called the front desk multiple times tonight about the loud group of men yelling and carrying on in the courtyard, and the very unhelpful person at the front desk said he can’t do anything about it other than ask them to quiet down… which of course has had no effect as they appear to be drunk. As much of the hotel faces into this courtyard, and even on the 4th floor (the highest floor) it sounds like these men are right outside our window, I can only imagine that much of the hotel are suffering from this noise. The hotel itself is nice enough, but this has turned into the worst stay ever. The man at the front desk should not be in this line of work.

This is a beautiful, new, modern hotel. Everything is pristine. We were extremely comfortable and enjoyed our stay. Everything in our room was in perfect order. The kitchen was immaculate and well appointed. The lobby area was spacious and inviting. There were also a number of dining options within walking distance as well as a Wawa. We will stay here again the next time we are visiting Asbury Park.