Xihai Hotel

Dirty plates, no hand washing stations or even sanitizer at the buffet. Unreasonable price, food is 10x the price outside the mountain (¥400 for eggs and fungus), uncooperative service manner, room card didn’t work, bathtub dirty, the servers don’t pour your tea or try to provide you with any form of service whatsoever except for one who we initially ordered from was polite and helpful. Would definitely not recommend this hotel. ¥600-700 for the regular room with good view would be fair, food maybe 4x the price of outside would be reasonable, but this is completely irrational. The workers, while I’m sure they’re lovely people, don’t understand the concept of service. And I’m sure the owners are the same to lack training and maintenance for basic hygiene and functionality of amenities such as room cards, hand washing stations, clean plates or basic value for services provided.

酒店客房，服務設施都非常贊，在山上有五星級酒店的享受，真心不錯，強力推薦。 酒店的三寶管家，服務很熱情貼心，手動👍

真的服務很好，到了之後給了奶茶券，晚上還送了水，門卡被我弄丟了 然後竟然還被別人撿到送到了酒店前台哈哈哈哈，早上還有人帶着去看日出。不過還是自己早點去才能佔到好位置～三寶服務非常好的～早餐種類很多很好吃！

這次陪我老父親最後一次爬黃山，看了半天還是覺得西海飯店不錯。於是定了家庭房，帶着寶寶和爸媽一起來。不得不説，服務非常到位。尤其一開始接待我們管家特別好，建議我們如何遊玩比較好。特別熱心，聽説長者家還沒來，讓機器人帶領我們怎麼走比較合適不用那麼累。（當時住B區）。後來父母來了，覺得B區房間不太適合。詢問了前台，前台也是瞭解原因為我們打算和考慮，免費給升級了A區家庭房，很是感謝。總體非常棒～

第二次入住，方便遊西海大峽谷 衞生：好 環境：喜歡 設施：新 服務：小馬君管家服務不錯

Not to our expectations for a supposedly 5 star hotel. I would rate it as 3. We book on Trip.com not expecting that our room was in the inferior and older block B and not in the main hotel. This was not clearly indicated on the Trip.com web page. We were told we had to pay an additional 25% for a room in the main building. Breakfast was mediocre, the warm dishes at the buffet were cold and quality was poor. The breakfast hall was crowded but the tables were left uncleared and we had to look for service to clear the tables

The front desk is very friendly and warm. The hotel organized a trip to nearby summit to view the sunrise. I presonnaly very appreciate this program. The front desk additionally introduce me routes to view sunset with a map. All these made me feel good and impulsive. After all, the beautiful natural scenery surrounding the hotel in couple with helpful staff there sure will make me to stay in Xihai again.

非常滿意的安排，無論是就餐環境還是地點都非常好，下次還來

酒店房間相對於山頂來説很不錯，但是我們訂了B座的家庭套間，結果房間在B座3樓的電梯旁邊，而B座的3層其實是大家出去的到達層，所以一晚上無數次電梯開關、客人喧嘩，早上從三點多就有人出去看日出，一直斷斷續續地吵鬧聲，一晚上睡了個寂寞……