Résidence Odalys l'Éclose

Great stay, very helpful staff and really good facilities. Lack of cleaning products in room was a surpise (sponge, dishwashing liquids) but otherwise very well equipped. Spa and pool were a great feature.

Perfect location easy to get to the ski lifts, restaurants etc. The apartment itself was not very clean, and extremely small for the 6 people we were told we could book for. There was no door between the lounge where the sofa bed was situated and the rest of the apartment. Staff were great getting us items requested, but was a bit annoying at the amount of things we needed to request, we had no cutlery, glasses and other simple things you’d expect in an apartment.

Great apartment great location. The sauna and steam room were a great treat after a days skiing.

We were delighted by our stay at Odalys l'Eclose, Alpe d'Huez, excellent service overall, very friendly and accommodating staff, thank you so much !

Very comfortable, smart accommodation (family of 4 in a 2 bed apartment). The pool is busy in the late afternoons but we did visit during half term so to be expected. Quieter from about 7.30pm (closes at 8pm). Need to book a spot in the sauna/steam room after 4. Reception staff very pleasant and helpful as were the spa staff. Many reviewers have commented on the icy slope up to the nearest ski lift and I agree it is icy and easy to slip if not careful. Something the hotel could chose to do something about if they wanted to (although it may not be their land). It is possible to cut out some of the slope by walking across to the road. Intersport shop in the building so very convenient for equipment hire (also do sledges by the way). We took the option of bakery delivery every morning and tried the takeaway from the restaurant. Pizza and burger very tasty but the chap running the restaurant was a bit rude (probably a bit stressed). Overall, a very pleasant and comfortable stay.

Very unhelpful and incompetent staff. Ridiculously small rooms with no place to even open a luggage, not to mention the small room supposed to fit four adults. Junior Suite room contains one double bed and one sofa-bed which cannot be called sofa-bed, you can see it in the photo, it is not even the right size for an adult to sleep. We checked-in in the room and we saw how small the room was so we went to reception to change the room, since it was not what we ordered. We did not want to stay in the small room for a whole week, thus we were forced to pay 500€ to get what we actually ordered in the first place. One more thing, at first then we checked-in we went to the wrong corpus of the hotel and we were let in the wrong room by the hotel staff. Approximately 30-40 minutes later they came to say that it was a mistake and we need to move quickly to our actual room (the small one). We did it quickly and did not have time to take our trash out and we were not informed that we need to do that. During the discussion with receptionist about how small our room was and that we want to change ot the cleaning fee came up, she said that we need to pay 100 € cleaning fee, since we went to the wrong room even though the staff let us in there. Moreover, at first the receptionist told us that they ar fully booked for the whole week and were is no possibility to get a bigger room. After intense discussion the bigger room was miraculously found. I asked the receptionist if we agree to change the room for additional 500 € do we still need to pay cleaning fee but now for two rooms, since we already moved to the small one and friends been there for an hour or so while were waiting for the room change. The receptionist confirmed couple of times that in case of the room change we do not pay any additional cleaning fee. We got the room changed. At the time of leaving we cleaned our room perfectly but we still were charged 100€ cleaning fee for the small room. We got in touch with the hotel and they send us photos of dirty bathroom and hair in it even though we did not have time to use the small rooms bath. It is not only ridiculous that they charged us for a trash bag 100 €, but also that they et people in dirty rooms. It was a terrible experience, not to mention that from ski room you have to climb in the slippery and icy mountain with ski gear to the ski lift. Avoid this apartment hotel if you can. It is far far away from 5 stars.