Hampton Inn & Suites Huntsville

Great stay as expected

Clean, quiet (though full), good breakfast, good staff. Great location -adjacent to shopping mall with tons of eating choices!

The hotel was good we have stayed here before and thought it was wonderful. This time the room was still comfortable but the heater was noisier. We ended up turning it off. But I think this is just the room that you get because have not noticed in the past

I don't like that there are no microwaves in the rooms. For this reason, I will not choose Hampton again.

Great staff with a friendly greeting. Site was clean and well maintained. Breakfast was very good, hot, and ready

Got a call day of checkin stating that they never received payment from *******, so if I wanted to keep my reservation they needed cc payment over the phone. Staff, Donna, told me to handle issue with *******. I had to argue and handle issue myself even though Hampton staff knew what the issue was in regard to virtual card from *******. Breakfast was horrible. Even the yogurt was inedible due to them serving it frozen. Coffee was super weak. We didn’t have a phone in our room, the bathroom door was very difficult to slide open and close, and I found a quarter size cookie crumb upon entry to our room first day. The late night front desk workers were very nice, but we will not be staying at this Hampton Inn next time we are in town. We have used ******* for 15 years with no issue, and this was like pulling teeth to get resolved with us doing the majority of the legwork. If you don’t want to use ******* at your hotel, don’t offer it. Telling me “this is why we don’t recommend using third party to book” after I’ve already booked at your hotel is completely nonsensical and useless information. Totally unimpressed overall but the payment issue was incredibly frustrating.

I wanted to book an inexpensive place to stay on the way to the galveston pier, to avoid such a long drive the day of a cruise (to be clear: this is not down the street from the pier, nor I intend it to be). It fit the bill for cost. But it was the most bargain basement hotel experience I’ve ever had. I shared a room with my daughter. I was a little worried our bed wasn’t clean. The room was brown and dated - no frills at all. (Like the rest of the hotel). Completely lacking in anything that would make it welcoming - just furniture and cheap carpet. There were 2 elevators to the second floor, where we stayed. Both were very dated and slow (sketchy). Check in experience was not great. There were 2 stations but only one person working. The hotel had a problem synching with payments made through third party travel sites like *******, which the people in front of us had also used. The poor guy working was trying to figure out how to enter a deposit for them forever. Finally a manager came out from a room 3 feet away and helped him. My daughter and I stood there with our luggage in a very small and cramped lobby for about 20 minutes, while people coming and going tried to get around us. We tried to eat the free breakfast. We had to eat after we left. The food was gross, and the whole dining area felt unclean. The room itself did have a few “pros” - there was a refrigerator for snacks we had from the gas station and a coffee maker. Would not recommend.

Staff friendly and helpful. Bed was very comfortable. But it was noisy, could hear people rooms next to us and above, as well as outside.

The room was exceptionally clean and staff was friendly. I will definitely stay here again.