Embassy Suites by Hilton Huntsville

Embassy Suites never lets me down. Excellent bed linens, spotless room. Current Huntsville location is undergoing construction and getting FROM hotel on space walk to the Concert Hall at Von Braun had NO signage and we had no idea how to get there. Breakfast was yummy as always.

This is my preferred hotel if choice anytime I stay in Huntsville due to the sky bridge to Von Braun Center. I've stayed here multiole times, and never had a problem. However, this trip was anything but enjoyable. To start there was renovations going on directly above my room, and there was no warning this would be the case. Therefore from the time I checked in until I left that night, all I heard directly above my room was the absolute loudest construction I havr ever heard. Fast forward to my check out (luckily it was a one day stay) Check out time is 11 AM, I headed down to the lobby at 9 AM. I waited for 10 minutes and found no one at the desk. I decided to grab a bite from the brewkfast while I waited. In that 30 minute window, no one ever came. I bypassed checking out and left. I've done this before and never had an issue. The next night I get a text message asking what form of check out I'd prefer, to which I reply that I do not have a room there for this night, and it was for the night before. I got no reply, so I assumed it was just a mistake and forgot about it...until I woke up the next day with a charge for a secondary night that I wasn't even there. So now not only was it the most unenjoyable stay I've ever had in any of my stays.....I now get to spend days disputing the secondary charge with my credit card company as well.

The Embassy Suites is always a great place to stay. The only improvement is at most Hilton hotels there is coffee available almost 24/7 but the Embassy did not offer this.

The hotel charged for parking. This was not included nor mentioned in the reservation pricing. I wasn't happy with an extra, unexpected fee when checking in. Otherwise the stay went as expected.

The guest services were a joke due too lying to me about parking. They said that they charge people that go to the concerts about two blocks away for parking. I know thats not true because I asked someone and they didn't have to pay for parking. You can't charge someone if they don't give you a card to pay for parking and there gates were not working either. Also I slept on towels because my sheets had stains on them. I will not stay at this hotel again. If I could I would give it zero stars.

Walls are thin and you can hear the people next to you, rooms are outdated and tvs are old and barely working, room stayed cold.

Toilet seat was loose, Water was turned off during the day when we needed. Staff had no information for navigating nearby walkable downtown for sightseeing and dining. The staff could have told us "Big Spring" was out the back door. The Back door, normally could be used but was not accessible during our stay. There was no need to charge us for parking because the gates did not work during the entire 3 day stay. That alone really aggravated us.

Staff were very welcoming, the amenities were nice and the beds were comfy. I would look forward to staying here again.

The sweet lady at check in was awesome to suggest a premium upgrade and received lots of goodies. As usual the mangers reception was on point. We will always be back!