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Подлинные отзывы
Местоположение4.5
Удобства4.5
Сервис4.5
Чистота4.5
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Гость
дворец-двухместный номер(two painters)
Гость проживал в сент. 2024 г.
Пара
Отзывов: 28
5.0/5
Превосходно
Опубликовано 10 окт. 2024 г.
Love both the interior and exterior of the hotel. Very nice and spacious room
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Гость
Стандартный двухместный номер в новом корпусе
Гость проживал в мар. 2024 г.
Пара
Отзывов: 1
5.0/5
Превосходно
Опубликовано 4 июня 2024 г.
great hotel with great service.
very nice location and excellent breakfast
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Гость
Стандартный двухместный номер в новом крыле
Гость проживал в апр. 2024 г.
Пара
Отзывов: 1
5.0/5
Превосходно
Опубликовано 27 мая 2024 г.
O hotel têm oferece um excelente serviço e ótimas comodidades.
Recomendo vivamente o hotel para viagens em família ou casal.
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MoreiraAndré
Стандартный двухместный номер в новом корпусе
Гость проживал в нояб. 2022 г.
Семья
Отзывов: 1
5.0/5
Превосходно
Опубликовано 2 янв. 2023 г.
Local Maravilhoso a todos os níveis. Adoramos e certamente voltaremos 👌
Único reparo é mesmo a água das piscinas deveriam estar mais quentes.
Aconselho vivamente a visitarem e desfrutarem de tudo que este Lindo Hotel tem para oferecer.
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Гость
New Wing Standard Room
Гость проживал в авг. 2022 г.
По делам
Отзывов: 2
4.7/5
Потрясающе
Опубликовано 22 сент. 2022 г.
Hotel tranquilo. Muy bonito y puesto voy estilo. Perfecto para escaparse
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Гость
New Wing Twin Roon with Balcony
Гость проживал в июня 2022 г.
Семья
Отзывов: 1
4.7/5
Потрясающе
Опубликовано 7 авг. 2022 г.
Impresionante el hotel, el desayuno, las habitaciones… un poco alejado de Aveiro y las playas pero merece la pena la tranquilidad y el relax.
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Georgete
Двухместный номер Художественного дворца
Гость проживал в янв. 2024 г.
Пара
Отзывов: 6
4.7/5
Потрясающе
Опубликовано 18 февр. 2024 г.
Muito bom!
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SwedenDennis
Гость проживал в июля 2024 г.
Пара
3.0/5
Опубликовано 19 авг. 2024 г.
The hotel is in a beautiful location overlooking a river and part of a porcelain factory. The décor is very beautiful and contains a lot of porcelain. There is a museum and two shops on the premises that shows and sells porcelain, well worth a visit. The hotel is classed as a 5-star hotel but doesn’t live up to its classification. We were upgraded to a suite, which was very nice, but had to wait 30 minutes for someone to show us the directions to our room. The direction was made by a young boy who didn’t know how long it would take to get to the hotel, didn’t know where we should park and couldn’t drive us in the buggy since he didn’t have a driving license. After standing for 10 minutes and trying to get an answer from him we started walking and found the room only 3 minutes’ walk away… The room was nice and quite large but not really cosy. It had a small outdoor seating area from where you could see the river standing up, but also the carpark. After settling into our room, we went to the pool bar for some sandwiches. After waiting for 30 minutes, we asked for our sandwiches and they had forgotten about them, at that time we were the only guests at the bar. The pool bar was the only open bar during daytime (the second bar opened 7PM) and had very limited offerings. No draught beer at all and only very small glasses of sparkling wine, to mention two things. We hade breakfast the first day about an hour before closing time and almost everything on the buffet was empty or nearly empty and it took long time (or never) for the staff to refill. There were a lot of tables around us that didn’t get cleaned for our stay at the breakfast. Later that day we explored the surroundings and the hotel called around 3 PM and asked if we wanted our room cleaned. We had left a sign on the door and all, but one, towels on the bathroom floor and was really surprised by the question. On the second day our room was cleaned but not until after 4 PM (and we had left a sign on the door since 10 AM). Breakfast the following days did not improve and neither did the pool bar (there weren’t any other restaurants or bar nearby). All in all, a nice looking hotel in a somewhat remote location but more a 2 to 3-star experience.
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Ответ от объекта размещения: Dear client, Thank you for taking the time to share your experience with us. We regret that your stay did not meet your expectations, and we apologize for the inconvenience caused. Your feedback will be shared with our team and will help us to improve our service and meet our customers' expectations. Best regards, Montebelo Vista Alegre Ilhavo Hotel Team
Гость
Гость проживал в февр. 2024 г.
Другое
2.0/5
Опубликовано 1 мар. 2024 г.
We thought we’d treat ourselves to a one night luxury stay which turned out to be quite the opposite as the electricity went off: no lights, shower, toilet flush, couldn’t shave, dry hair, have clothes ironed or get a hot meal in the restaurant. The manager said ‘it happens’ - if it happens why wasn’t there a contingency plan? A beautiful hotel but poor customer relations. No explanations, no information, no compensation, not even the offer of a glass of wine to help get through the night. To add insult to injury they booked us a restaurant in the town which, when we got there, was closed - we had to laugh! Definitely a “memorable experience” as it says in the hotel information.
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Ответ от объекта размещения: Dear 224Linda, We are terribly sorry the electricity went off during your stay and we would like to apologise for not being better prepared to deal with the issue. Your feedback will be shared with our manager and staff to help us respond more efficiently and in line with our standards of service should such an event occur again. We hope to welcome you back at some future opportunity, for the luxury stay you deserve. Best regards, the Montebelo Vista Alegre Ílhavo Hotel team
Гость
Гость проживал в дек. 2022 г.
Пара
5.0/5
Превосходно
Опубликовано 31 янв. 2023 г.
Fantastic hotel. We stayed in a suite with a balcony - room C01 - and had a terrific stay. The hotel grounds are like a resort - very relaxing. The layout of the room is very functional and large - giving you plenty of space to lounge about and sleep. Bathrooms are also a good size and layout. They supply good quality toiletries, bathrobes and slippers. The restaurant was excellent. You receive a 10% off as a montebello member (free membership). Entrees we’re between 20-30 euros. Breakfasts were the best we had in hotels in Portugal. Lots of high quality cheese, bread, cold cuts, desserts, smoked salmon, eggs, sausage and cooked mushrooms. Great coffee. We will now look for montebello hotels when we are back in Portugal. One comment: the rooms starting with “b” had patios that looked at the pathway, allowing no privacy. We were really glad we were not staying in those rooms Lastly, being at the vesta Alegre property made shopping too easy! 😀
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Ответ от объекта размещения: Dear WorkToTravel123, Thank you so much for the "fantastic hotel" comment and for the wonderful rating. We are delighted that you had a very relaxing stay and really liked your suite, enjoyed the best breakfast you had in Portugal, and even got to do some great Vista Alegre shopping. We hope you will come back soon and that you will look for our Montebelo Hotels & Resorts in Portugal and Mozambique. Best regards, the Montebelo Vista Alegre Ílhavo Hotel team
Гость
Гость проживал в июня 2023 г.
Семья
5.0/5
Превосходно
Опубликовано 29 июля 2023 г.
Excellent customer service. Beautiful, clean and well maintained grounds. We love it here. This was our second summer returning and we will return again. The staff is wonderful! Forgot a power converter, called at midnight to the front desk and within 5 minutes they found one and brought it to our room. Highly recommend.
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Ответ от объекта размещения: Dear vacaylover3, Thank you very much for highly recommending us and for the top marks. We are delighted that you had an excellent stay again, and enjoyed our excellent service, wonderful staff and and beautiful, clean and well maintained grounds. See you again next summer. Best regards, the Montebelo Vista Alegre Ilhavo Hotel team
Гость
Гость проживал в мая 2023 г.
Другое
5.0/5
Превосходно
Опубликовано 31 мая 2023 г.
Fantastic property. Minimalist design that never crosses into pretentiousness. I recommend this place for a thorough chill out. Not for those who crave a buzz as it is quiet during the week out of season. Couldn't fault it.
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Ответ от объекта размещения: Dear Filipe B, Thank you very much for recommending our fantastic property. We look forward to seeing you again soon, for another quality chill out. Best regards, the Montebelo Vista Alegre Ílhavo Hotel team
Гость
Гость проживал в февр. 2023 г.
Семья
5.0/5
Превосходно
Опубликовано 21 мар. 2023 г.
This is a beautiful hotel in a great location with second to none services. We stayed there for 4 nights as a family and I can’t complain about anything. Breakfast is great with quality and variety, the indoor pools are awesome, the rooms are beautiful and large with plenty of space, all the amenities are great and the view from the rooms is serene and relaxing. I would stay again and recommend to anyone looking for a superb hotel around Aveiro
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Ответ от объекта размещения: Dear Filipe B, Thank you very much for recommending us and for that "second to none" comment. We are delighted to hear that your family had a a great stay and really enjoyed our great breakfast, awesome indoor pools and beautiful rooms with serene and relaxing views. We hope to see you again very soon. Best regards, the Montebelo Vista Alegre Ílhavo Hotel team
Гость
Гость проживал в дек. 2022 г.
Семья
5.0/5
Превосходно
Опубликовано 31 янв. 2023 г.
A little difficult to find but more than worth it. Very friendly staff with wonderful accommodations. Food was exceptional. Wonderful view of the river. Close to town of Aveiro and short drive to Porto. Easy day trips. Highly recommended.
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Ответ от объекта размещения: Dear michaeldC5478HE, Thank you for recommending us so highly and for the great review. We are delighted you did manage to find us, and found us more than worth it. We hope to see you all again soon, for another fantastic family vacation start. Best regards, the Parador Casa da Ínsua team
Гость
Гость проживал в дек. 2022 г.
Пара
5.0/5
Превосходно
Опубликовано 12 янв. 2023 г.
Successful melange of the old and the new. Attentive staff coupled with very good food makes for an enjoyable stay. Capacious room ( in the new wing). All it needs is a pool closer to the modern extension. Alveiro worth a visit, if a bit touristic. Do not miss the Vista Alegre museum. Both get 5 stars in my book.
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Ответ от объекта размещения: Dear stephenwV6434LC Thank you so much for your lovely comments and perfect review. The Vista Alegre Museum and historic sites really are a big part of what makes our hotel so unique. We hope that you will return soon for another great stay filled with 5 star experiences. Best regards, the Montebelo Vista Alegre Ílhavo Hotel Team