Nicole S
24 февраля 2024 г.
We stayed in this hotel for a week. At the beginning everything seemed clean, the rooms had just been renovated and are beautifully designed. The view of the sea and the icebergs is wonderful. Breakfast and dinner in the restaurant are highly recommended; there is a lot of regional food and everything your heart desires. The staff is friendly and helpful. After about four nights I woke up with pustules all over my body. At first I assumed it was an allergic reaction. Only when the pustules got worse the next night or the following morning, hurting and getting bigger, did I go to the hospital, which is right next to the hotel. After a long wait, the doctor told me that this was not an allergic reaction, but rather bed bugs. Bed bugs may only show up after a few days. Since I had stayed at home before and this was the first hotel in a long time, the bed bugs had to come here. After a long discussion with the manager, I got a new room with difficulty. However, the blame was shifted to me, even though they said there were bed bugs in this hotel. The manager even admitted this. I was also informed that the room had been completely renovated and that I was the first guest in this room. The manager's anger is understandable due to the recent renovation. However, according to the doctor, bed bugs are survivors and can survive in even the smallest cracks. I find it a complete disgrace that I had to fight for a new room even though I had a very strong reaction to the bed bug bites and even had to go to the hospital and didn't even get any compensation (just a glass of wine). I cannot recommend this hotel at all and would like to share my experience with everyone here that no one else has any more problems and has to walk around for days with pustules full of fluid and inflammation. I find it more than incomprehensible that the manager wanted to keep me in the same room for any longer. Further bites can even trigger an allergic shock, which would have been acceptable here. The next day the cleaning lady cleaned the room as normal. This is not acceptable as it would allow the bedbugs to spread even further. The manager said he would have to have the room cleaned extensively and this would be very expensive. However, I caught these bugs in exactly this hotel and no attention is paid to health. I'm now stuck with a doctor's bill and further cleaning of my clothes by professional pest control. I wouldn't have thought or expected it. It's better to stay away from it and go to a better hotel. Not recommendable.
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