Crowne Plaza Indianapolis-Dwtn-Union Stn

Old train station transfer to hotel they keep some wagon inside to so the decorations

Everything about this was top notch. The location, the staff, the experience. All of it. Would go there again in a heartbeat.

Initially was given the a key that didn’t work along with multiple other guests checking in at that time. We also had to go back to the front desk and talk to multiple employees to finally get our breakfast vouchers which they initially said was not included.

I booked a train car, and when I got there I was told that the room I booked was not available, so they “upgraded” us to a different room. That room wasn’t bad, but it was certainly not an “upgrade.” I was asked later how things were, and I said I was disappointed with the room, since it wasn’t the one we booked. It seemed overpriced since it wasn’t the train car that I spent extra on. That person told me that I never booked a train car, and the one we were in was the one we had booked all along! I was told this by two different people, even though when we checked in, I didn’t say anything at all about and the person checking us in was the one who brought up the room change, so we obviously did, and that was what made me more mad than anything. Another employee that we talked to made it sound like it was a normal occurrence to have people book these special rooms and then not get them because they are oversold. Accommodations are fine, but their business practice needs some work.

When we were checking in there was a man later we were told he was homeless he walked up to the check in counter and said to my wife and i " cute kid it would be ashame if something happens to her" Then he was casting a spell on us. This scared my wife to the point she didn't want to stay. Neat property but i wouldn't stay again. The rooms were average out dated but seemed to be fairly clean.

We stayed in a train car room. The accomodations were very nice. The staff seemed stressed out and boarderline rude. The valet was a hot mess. We had to wait an extended period of time to get our car out the following morning. The hotel was undergoing construction immediately outside the front door which detracted from our visit. If it wasn't for the train car ambiance, we prob wouldn't come back

Signage to and from the hotel via the inside tunnel to Lucas was very very poor. Front desk told me there was no total internal access to Lucas which was incorrect.

The only issue was that the facet was leaking onto the vanity and the shower rod was very loose. I informed the front desk but top them that I wasn’t mad at all and didn’t need to change rooms. All the girls that worked the front desk were wonderful

Perfect place to stay if you’re going to Lucas Oil or Gainbridge. Both within walking distance and tons of restaurants in walking distance too.