Hilton Indianapolis Hotel & Suites

The room was comfortable. The shower gel dispenser was empty. We requested it be filled. It wasn’t filled during our stay. The sink drain needed cleaned out. It was very slow draining. We notified them so they could clean after our stay. Other than those 2 things, we had a very nice stay and would stay again.

This property is right in the heart of downtown Indianapolis and within walking distance of all of the downtown attractions.

Our room temperature rose to over 80 degrees over the night. Maintenence came in the morning but then we checked out. 2 very small trash cans. How do we clean up with that? Toilet very loud when flushed

Hilton, a brand that is normally associated with 5 star quality, was tragically lacking at this Indianapolis location. The valets had to be coaxed into interacting with us, the sheets in the room had stains, supplies were not filled in the bathroom, and most amenities were broken. While talking with other guests who were dedicated Hilton customers, it was revealed that this location is quite possibly the worst one that they had stayed at. I myself have stayed at Hampton by Hilton, and overall, that brand offers a much happier experience. For a two or three star hotel brand, I would happily give a generous review. However, with a name associated with quality luxury, this hotel delivered anything but.

Quite possibly the best hotel check-in I’ve ever experienced. The desk agent was exceptional and made the process extremely fast and anticipated needs. Rooms were extremely clean. Haven’t had this level of service since pre-Covid.

Only negative would be McCormicks and Schmicks hours. They close way too early..it was disappointing. However, everything the hotel has control over was excellent.

As soon as we arrived to the hotel, after driving in a thunderstorm for 4 hrs, we were told we no longer had a room and would still be charged. They said they had marked us down as a no show. She was very rude and would not listen. She was eating potato chips as I was explaining what we had gone though. In the meantime my daughter is in her wheelchair waiting with my wife. Very rude service. She called security, he helped us with our room situation. Will never stay here again! Very disappointed. Would have left but we were in town for my wife’s graduation.

There are not really any options for late night food and no room service past 11:00 pm

Greta Concert at the Field House! Room was a great retreat afterwards!