Home2 Suites by Hilton Indianapolis Keystone Crossing

The hotel gave me a room that had not been cleaned. It was filthy. I had to go back to the front desk and get a new room. The girl at the front desk went and told the manager and he couldn’t even be bothered to come out to apologize or say anything to me

The road to get to the hotel is confusing and not really well marked. Breakfast was a complete let down. It was scrambled eggs, egg omlet, sausage, oatmeal that was way too much water. Fruit and yogart. The waffle mix was empty. There was bread. The room was huge and clean. You could not hear any outside road noise. I would stay there again.

There were 5 of us (2 adults & 3 children) staying in a 2 queen suite for two nights. Check in was easy and pleasant. The room was spacious. Breakfast in the morning was your standard continental and was fine. We didn't find the beds very comfortable. We would stay again.

Horrible room on the first floor. ADA room? Not like any we have had before at this brand. Nobody slept - partying going on at the fire pit outside our window and on the parking lot most of the night. The front desk person was so rude. Not sure why others who made their reservations after us had lovely rooms. I will share this with the lacrosse families and tournament people.

Clean, well appointed rooms. Breakfast area is large and offered many options.

The staff was great to work with and very friendly. The room was clean. Overall my stay was great!

It’s always clean, reasonably priced, & the staff is always great.

Beds were very comfortable It was very clean Desk chair needs replacing condition is bad Room could definitely use way more light Front desk was friendly Would stay again!

This stay was for myself and my groomsmen the night before the wedding. We dealt with good staff during the day even though they gave us the wrong room. The staff at night was horrible. Completely rude and unprofessional to all of us. The room was handicap accessible but the shower flooded anytime someone used it. Water ran through the bathroom and started reaching the carpet where we had to set up a barrier of towels. Spoke with the rude front desk women, who told me there is nothing she can do and said she had bigger problems. I asked for more towels since we used ours to clean up the mess and she replied saying we shouldn’t need that many and not to ask for more. Unprofessional and very rude I wouldn’t Recommend staying.