Hyatt Regency Indianapolis

I booked this hotel for a quick getaway birthday trip with my partner. I called a few days before to let them know that we were celebrating a birthday and they were so kind! After we checked in, they had a delicious piece of chocolate cake brought up to the room with a birthday card. They also allowed me to upgrade to a suite after I realized I had made a mistake with my booking. The hotel itself was clean and enjoyable with a large bar area and other nice amenities like a pool and restaurants. Thank you to the staff!

The staff was great! Two restaurants on the property, both had amazing food. Starbucks in the lobby was a plus. Only think i didn't like was the comforter, it was like a duvet in 2 sheets and didn't stay in place while sleeping.

Room gets very cold during the winter time because their air conditioning system is malfunctioning, and it’s not only about my room because my two colleagues had exactly the same opinion about their room temperature. And if I tell that to their front desk, then they’ll come and fix it right away but it gets cold again on the next day. I wonder if they’re setting a “timer” or something.

Took 40 minutes to wait on elevator. Had to walk 7 flights of stairs to room checked out same day. Would not or never would stay at the Hyatt Regency again.Pictures show jacuzzi no longer there filled with dirt and plants. Would like a full refund. Highly unlikely though.

The hotel itself is really nice, clean and the staff was great. We enjoyed the Level One bar. The bartenders were so fun! Our kids loved the pool although it is very small. The standard room was small and beds weren’t very comfortable. I liked that you could walk to areas downtown using the skywalk bridges. The price of parking was expensive. If you are traveling with children, go to the children’s museum.

Such a disappointing experience for what I expected to be a nice hotel. Also very disappointing that they wouldn't honor my reservation since I booked 3rd party. I booked two doubles but they said they only had king rooms even though my reservation was booked months in advance. Rooms are old, awkward layout, and dirty. Staff wasn't friendly and unable to answer questions like what time room service was available or provide menu. Very overpriced for quality and service given.

Had a small problem with the HVAC in the room,very promptly taken care of the 2 Maintenace people were top notch no problem there.The elevator service was terrible I know it was a busy day but the wait time was herendous.The resturant/bar in the lobby was a joke terrible service had to remind them what we ordered and in fact that we ordered food then we didn't get all the items listed in the particular item we ordered that in fact were supposed to come with that item as I looked on the menu after we ate,they ran out of Tito's vodka when they are PROUDLY displaying they offer Titos how can that happen,my wife ordered 2 Lemon drop Martini's at once since the service was so bad and one was a Margerita and who know what the other one was but they weren't lemon drops.the limited vending machines were all sold out on every floor,like I said earlier I know it was New Years Eve but this wasn't the first NYE ever they should of had the proper stock to keep these refilled,so getting refreshments was like finding hens teeth since the service at the bar was terrible.All in all very bad experince and don't see us staying there again anytime soon if ever.

liked everything except for getting profiled by a US Marshall. im sitting in the chairs by the elevator and im asked what my business is here and i need to leave now. i then present my room key and he goes on and asked for my room number and name. the man held me and my guest for 10 mins to verify and i already showed him my key card and receipt. after he verified he continued on his day like he never confronted me. with that said i will never come back here, and they will be receiving a call from my legal team.

Didn't like the elevator waits but I guess that can't be helped but other than that my family enjoyed a fun weekend in Indy and a Colts win. This is an annual event for the family around Chris**as.