Kaiser Max Design Appartements

Possibly the worst "hotel" I've ever stayed at. Extremely rude staff - combined with an overpriced, dirty room. I struggle to explain how bad this "apartment hotel" is. If I were a bit more cautious, I would have read the other reviews before booking. I struggle to communicate how much you should avoid this hotel if you read this. Please...do yourself a favor and choose somewhere else.

This was an excellent place to stay in Innsbruck. Its on the beautiful old road in the heart of the city very close to Golden Roof. The staff were friendly and welcoming and they soon had us booked in. Each of the floors has just two apartments. We stayed in 'Hofburg' which was at the rear of the property. It felt very private and extremely quiet. The apartment is big and spacious and very clean. Kitchen is well equipped and it was a good efficient oven - ideal for heating up the gorgeous croissants from the bakery across the road. A handy Spar shop is very close by and it was a short walk to the river and all the attractions of Central Innsbruck. This was three friends travelling together so we used the comfy sofa bed as well as the two light and airy bedrooms. The Kaiser Max restaurant on the ground floor dished up a delicious meal on our first night.

We had a booking issue and the manager was very unhelpful and rude. Some other reviews point this out. We should have listened to them and stayed away. Otherwise, the location is very central. Place was clean and as expected. The main issue was the extreme noise which ruined our stay. The street noise was very loud late on into the evening. It started again at 5am with street cleaning, deliveries and so forth. The old windows aren’t sound proofed enough to cope. So we barely got any sleep. I’d imagine this to be even worse in the summer if any ventilation is needed (see other reviews). All in all we had quite a negative experience in terms of the accommodation which was a shame as the city is so pleasant.

Amazing rooms and perfect location. We stayed in the Golden roof room and the Max residence. Both were plenty spacious, good views, and fully equipped kitchen. They are right at the Christmas market, close to many places to eat, and bus lines.

We are a family of 4 with 2 adults and 2 kids traveling from the USA around Europe. We stayed at the Kaiser Max Apartments at Innsbruck in July. We rented a room after looking at the pictures provided by the hotel to all the booking websites. In ALL the pictures the rooms have several large windows and appeared to have very good air flow. The description was an apartment with two beds. Plus sofa, bathroom and kitchen. At our arrival to the location we were placed in the apartment on the attic on fifth floor. Right under the roof. There were no regular windows at all! There is just a little hole ( tiny window) in front and nothing at all on the second room. No ventilation at all. No air flow at all. Complete hot suffocation during the summer time. This should be ilegal. Because it is summer time the whole unit was an oven inside due to the lack of regular windows. Hard to breathe, just like an oven/ sauna. We requested to be moved to another room and the manager told us he could not accommodate our request. He also did not offer us a portable air conditioner. The fans he offered were not enough because the hot air had no place to leave the room and we were on the fifth floor directly under the roof. The second room was tiny and had absolutely zero air flow. Just a little warm hole with a mattress. Our kids toasted there! We could not stay in the room during the day because it felt like 40-45 degrees C. During the night was not any better because there were no regular windows. The hot air is trapped there. No one in my family was able to sleep for two nights. The pictures were false, false advertising showing many windows everywhere. You may be their next victim to get stuck inside of their attic like a hot prison. BE AWARE!!! This experience destroyed our Austrian trip. We were tired and grumpy the whole time. Communication with the property manager was difficult. He seems to have an answer and a plan for everything. Nothing is never their fault. He blames the costumers for everything. Please read the other bad reviews online. Many other tourists got stuck inside of this hot attic!!! It should be illegal to rent rooms without airflow and regular windows to tourists during the summer. Please look at the online pictures advertising the rooms and visit the apartment on the attic during the summer and you will understand that renting that place to tourists and their families is pure torture and gross negligence. It is an abuse! Please do not be their next victim!

We stayed here for 1 night. On the check out date we left in early morning around 7.30am. Our room is on 5th floor, we took elevator down with luggage but NO ONE at front desk. Light still off. So my husband took elevator back to room and left the KEY in the room!!. I and my kids waited at front desk. 2 weeks later, I got charged to my credit card account for EUR80 without any notice!!!! I texted hotel, they said they can't find the KEY. I insisted them that my husband already returned and asked them to see CCTV on that day!!. But hotel neglected, no responded and not even replied me. The hotel is very helpless and not even tried to solve problem.