Inverness East

All staff were lovely, polite and friendly. The receptionist, Demi, really stood out though. Nothing was too much trouble and she went out of her way to make sure we had everything we needed.

Really disappointed with my stay this time. The location is good, the staff that I came across were friendly, helpful and professional but the hotel itself is in dire need of a proper deep clean - all carpets were dirty, the skirting and ledges dusty, and a dropped disposable ear plug lay outside tbe staff toilet for my whole 5 day stay. The fitting in rooms were dirty, there was rubbish behind the bin from previous occupant, the soap dispenser bottle was dirty, there was a public hair from previous occupant on the skirting in the bathroom, the plug holes were absolutely disgusting. I asked for my room to be cleaned once during my stay but all that happened was my bin was emptied and towels replaced meaning the bathroom wasn't cleaned, the surfaces weren't wiped, the sheets weren't changed, the mugs weren't replaced with clean ones...overall very disappointing and I won't stay again or recommend it to anyone else. Speaking to fellow guests they very much felt the same.

Arrived at hotel early and hoped to check in early, we didnt mind paying but was told no as short staffed and to come back at 3, which we did and still room wasnt ready! Eventually got our room, had no towels so back to reception to ask for towels. Room wasn’t the cleanest, very dusty, could actually see the dust in the air! In general it needed a good scrub! Hairs and what i think was grass all over the floor. We stayed 2 nights and when we returned our room hadnt been made up, no fresh towels, no loo paper. When we asked reception about it, they said it’s something you have to request! Stayed in many premier inns and never cane across this before, we also were not made aware that is what we had to do. Staff in general were grumpy and quite short with us when we asked for anything.

Comfy bed, but room was not clean and there was a fly infestation in the bathroom coming up the shower drain couldn’t even stand in the to brush my teeth. Haven’t been hoovered in what looked like weeks. Wouldn’t stay here again not up to the standard of normal premier inns

Large 400 bed hotel a few miles outside Inverness, and around 10 mins drive to the airport. Somewhat dated and tired throughout. We felt that the bedroom had only had a quick superficial clean and the sheets were not properly stretched and tucked in. Usual large bedroom but quite a small shower room No aircon Very slow check in of around 20 mins Usual chain pub adjacent provides the food options Good value at £82 per night

i stayed here in March and when rushing to leave in the morning, due to appointments I left a very nice navy long winter coat and a shirt here, completely my mistake. I contacted the hotel the following week and was informed that the staff had kept the clothing safely, and they had been put to one side. i spoke again in August and said that i would be travelling back to Scotland in September or October, and was told that they would put a note on the coat saying that i would return then. i did return on the morning of the 22/09/25. and was genuinely chuffed to find that the coat and shirt was indeed wrapped in a cover, with a note saying that i would return at this time. i am very thankful for the honesty, efficiency and care of the staff, i was very impressed and would like to pass on a very big thank you, this effort was much appreciated. Regards Huw