I had booked a single room for Friday 20th Oct, but had to cancel due to disrupted buses and ferries because of the weather conditions. I phoned up the hostel at 2pm and they told me to contact *********** - who then referred me to email the hostel! This was the reply I had from Russell, the manager at Black Isle Hostel: "Unfortunately you have booked through a third party website and were outside the cancellation time for the booking, so the booking will be charged according to the cancellation terms and conditions." I dare say that this made me both sad and angry - this was a journey that I had been looking forward to and this way it ruined a lot for me as well as taking GBP 81.40 from me! First, last and only booking in that place!!!
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