Residence Inn Irvine Spectrum

非常糟糕的體驗！我們一共住了七天，其中一天是通過攜程訂的。但是入住刷信用卡預授權之後，酒店毫無理由幾次擅自增加預授權，並在我們離店之後，又刷多了一間房費。 在其他酒店從未遇到這種情況，一次預授權之後，在沒有任何增加消費的情況下屢次增加預授權，數額從美金50元到120元不等。最後多刷的一天房費我們仍在投訴中，酒店前台竟然振振有詞，説是我們自己要求延長一晚住宿。的確是延長了一晚，但我們的房費通過攜程已付。每理由住七晚，付八晚房費吧？！ 這麼大牌的公司，處理問題起來相當居高臨下，至今沒有給我郵件（答應了我發消費明細過來的）。 以後再也不用住這間酒店，儘快其他條件尚可，但這樣的服務不可理喻！

住過公寓式酒店以後，超過一週的時間就會選擇這樣的酒店，看上去很樸實，但是空間足夠，最關鍵可以自己做點東西吃。酒店員工特別友善，因為個人原因，給折騰換了兩次房間，她們非常禮貌的表示，讓你在這裏住的舒服是我們該做的事情，讓人覺得很温暖。有早餐，可惜沒去吃過，停車方便，9刀一晚。

太吵了，像是外面的空調外機聲，房間的設備聲，一夜沒睡着。

早餐很棒，服務態度很好

各方面都很好

方便衞生安全

In all fairness the majority of staff here are pretty awesome with the exception of their operating manager which pretty much ruined the back 1/2 of our trip. She literally terrible human being awful, literally making my 10 year old daughter cry while I was up at the front desk extending/paying for our reservation (after we had already been there a week). I spoke to their night auditor, whom is super awesome about the interaction. Apparently the operating manager didnt take that too well and was present at the time I checked in for this trip, interrupting the staff member who was about to hand me our room keys and informed me she was refusing to honor my (all our luggage was already unloaded from the cars) reservation. That left me on Halloween afternoon scrambling to find another hotel and get my Kiddo back to our neighborhood (we’re having mold remediation done and live local) for Trick or Treating. This pretty much ruined my daughters Halloween.Equally horrible, I’m physically disabled/permanently handicapped and all my help for packing/unloading my vehicle had left sometime ago as up to that point check in was normal. I’m still next level livid.

Great breakfast and amenities. My booked room was upgraded, but the new room was not cleaned before I got there. The previous occupant left an article of clothing and one of the tubs had a bunch of gunk in it. Other than that, the whole experience was great!

Great hotel.. clean.. super safe business area.. room are updated. 5 stars . The free breakfast is pretty good for complementary. U won’t be disappointed