Hotel Regina Palace Terme

Hotel is in a great location, the pool area is lovely and the staff are friendly and helpful. The hotel is quite dated, if you look too closely you will see it needs work doing to it. The rooms are clean but basic, one side of the bed had a lamp the other didn’t. We requested a lamp but it never came. Products in the bathroom are poor, take your own! Some of the plug sockets didn’t work. But we weren’t in the room much only for sleeping and getting changed so the location made up for the rest of it.

The location is excellent, 10 minutes feom the beach and 2 minutes from the main/shopping streat. The receptionist was kind and helped us. We asked for an iron and it wasn’t available for 2 days. They steamed our clothes for free :) The swimming pool looked nice but wearing a cap was mendatory which was unpleasent because 30°, so we skipped the swimming pool.

We did not get the room we booked. It was extremely uncomfortable. Mould in the shower. Terrible reception staff. Extremely unhelpful. I would describe the hotel as a budget hotel with no frills. The worst mattresses we have every had. The pool seems pleasant and it is a convenient location. Definitely would not recommend if you are looking for comfort. Also no satellite tv

The management is very difficult and they made NO accommodation for any changes. Do not book through them directly and probably best to find another hotel. We made our reservations in November of last year 2022 and had to cancel by March 2023. That gave them 4 months to fill the one single room. Adequate time! But they gave zero refund for a full amount paid. I tried to have the amount credited to a friend who was staying there but they were uncooperative. Not a good public relations experience.

The plus points: The hotel is ideally located. I had a spacious room and a very comfortable bed. The towels were fluffy and soft. The minus points: We arrived in a group and check-in was very slow. The furnishings in the room were very dated. The bathroom was in need of renovation - the shower cubicle was tiny with signs of mould and the showerhead was not adjustable. A shelf for toiletries would have been welcome, too. I got a few bad mosquito bites during the night. I was concerned not to find any fire instructions in the room. Breakfast was fresh and plentiful - there was an abundance of pastries and cake, but I would have appreciated a larger choice of fruit and cereals. We had an evening meal at the hotel one evening; compared with the meals we had at other establishments during our stay in Ischia, it was just OK. My room was not cleaned on one day and nobody seemed particularly bothered in Reception when I reported it. Unfortunately I cannot review the Wellness facility as I didn't have time to visit it.

Last day of our trip and my husband and I treated ourselves to a morning at the spa. The service was great. From the spa (I highly recommend the Queen Experience), to the pool and then to the restaurant.

The hotel is somewhat on the dated side decoration wise but the experience received from the staff is what made our stay worth while. The reception team were more than helpful in giving information and recommendations on where to go to eat and where to visit. The breakfast could have some improvements made in what is offered but the waiting staff were welcoming and polite making the morning experience very pleasurable. The true star of the show has to be Mattia from the poolside bar. He was incredible in looking after us with our demands. He is charismatic, professional and a true asset to the team. We spent most of our time by the pool due to Mattia's outstanding presence. Continue in this manner - you will go a very long way !

I reserved 3 rooms. They did accommodate my request for ground level for one. However the a/c in the other 2 rooms did not work. It was not fixed during our stay resulting in the time in the rooms very uncomfortable. The pool area and breakfast was nice. Location was good

The property has a pool which was relaxing . The area is centrally located coming from the port. The area can be a bit noisy.