Secrets Lanzarote Resort & Spa - Adults Only (+18)

L'emplacement est très bien Le fait de payer pour la piscine intérieure....très cher Attitude trop autoritaire de la part du personnel du spa. Pas de portable autorisé au spa Je n'ai pas aimé la salle de bain ouverte dans la chambre. La douche est trop étroite et la paume de douche trop petite.

Very convenient for a relaxing break, close to airport. Everything you need in a quiet adult only hotel.

The hotel is very nice, modern and comfortable. Sofia from the reception desk welcomed us very well and made sure until the end of our stay that all goes well. Daily activities proposed by the hotel are very interesting. The only thing that we didn’t appreciate was that the cleaning service took out items from mini bar during our stay. Anyway, we spent a great time and were able to relax.

Clean, beautiful, and plenty of cute cats keeping any rodents away. Grrat food selections and all the beverages. Will return for sure

The staff were very friendly and accommodating, food was good all around but I would definitely say the Blue water grill and Oceana restaurants were by far the best. The rooms were very nice if the walls were abit thin and could hear next door but I believe that’s due to the age of the property and the bathroom could do with an update but still very serviceable. It’s a short walk from the marina where there is a lovely selection of restaurants that are reasonably priced so B&B or all inclusive are very good so take which ever you would prefer

Stayed 7 nights as a solo traveller on all inclusive basis (not preferred club). Check in - Reception busy on arrival with a bit of a wait (15/20mins) but great friendly service from Sonia (I think) and free room upgrade was a lovely surprise, nice glass of fizz and cold towel on arrival. Room - Room (sea view double) is modern and comfortable, needs a touch up in places to make it 5* but it’s very close, great view (7th floor) and facilities such as rainfall shower, giant tv, nice shower products, comfy bed with a lot of pillows, minibar has good selection with branded drinks. The walls are pretty thin, you can hear chairs scraping and few hallway noises sometimes such as doors slamming. Pool - have to get in early to reserve a sun bed (8am) the removal of towels seems to be nonexistent, clean pool and very clean hotel facilities, sun beds I saw were of good quality and very comfy. Drinks from the barefoot grill - service can be a bit slow with waiter orders seeming to take priority over waiting guests in the queue but everyone was very friendly Food: bluewater grill, friendly staff and great steak, very quick service, did feel very romantic setting across all a la carte restaurants so if dining alone (like I was) can feel a bit lonely World cafe - great selection of choice for both breakfast, lunch and dinner buffet, the desserts across all restaurants are homemade and taste great, all hotel and restaurant staff are friendly, make sure to explore all areas of the worl

Lovely hotel and very good for what we wanted. Spa was brilliant. Breakfast was not so great

The staff very helpful and polite, nothing was too much trouble for the

I recently stayed at Secrets Lanzarote Resort & Spa –and have mixed feelings about my experience. The location of the resort was somewhat satisfactory, but it was notably quiet during my stay, which might not be ideal for those seeking a livelier atmosphere. One of the major drawbacks during my visit was the disappointing food selection and quality. The dining options left much to be desired, and I found the variety lacking. This was quite a letdown for a resort of this caliber. Another issue I encountered was communication barriers with the staff. Effective communication is crucial in the hospitality industry, and I experienced difficulties in this aspect, which detracted from the overall experience. However, it wasn't all negative. Two standout individuals, Mateo and Kante, provided exceptional service and a welcoming approach. Their dedication to ensuring a pleasant stay was commendable and greatly appreciated. In summary, my stay at Secrets Lanzarote Resort & Spa had its ups and downs. While the location was decent, the food options were subpar, and communication with the staff was challenging. Nonetheless, the exceptional service provided by Mateo and Kante deserves recognition. Taking everything into account, I would rate my experience as a three-star stay.