Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

I went to Cancun 4 times and This is my least satisfied trip. I’m surprised by the service in this hotel. I booked 2 king bed rooms but I was offered by 2 double queen bed rooms when I arrive. Finally I got 1 king and 1 double bed room after negotiation. Staffs are not bad but many of them looks unhappy with a poker face. Many times I got answer “I don’t know” or different answers when I ask staffs questions about the hotel. I met a staff worked at mini golf on my first day. We talked for 5mins and I tipped him $3 usd. He was angry and asked “ what’s for!” With a very bad attitude and strong tone. Also a reminder to family who has kid under 3 years old. The hotel has kid playground and indoor playroom. But only opened to 3 yrs .

Mixed feelings about my stay. On the positive side, the massage I received was one of the best I ever had, and the Fusion restaurant was delicious food and service! Some not-so-great experiences were as follows: 1-Check in I felt the sales pitch to book the next day meeting was a little long, all we wanted to do when we checked in after a long day of travel was go to our room. 2-My husband had a bolt (screw) in his rice from the Tres Colores restaurant. Thankfully he found it and did not bite on it. We did bring it to the kitchen staff's attention. They wanted to offer us something to make up for it, but since it was a prepaid all inclusive, we did not know what they could do. 3-Hibachi was impossible to get into. We tried all 4 days right at the time we were told to try. 4- Food service overall was pretty slow. For the resort being fully booked, it was definitely understaffed. I felt bad for the staff. Tides restaurant took 1 hr + to get food and most of the time the order was lost and they had to re submit it. When we ordered room service we were told 20-40 minutes and after 2 calls it ended up showing up almost 2 hours later.

We enjoyed everything about this Dreams, but the dining options. It was difficult to get into the restaurants and we wasted a lot of time waiting in line to make reservations each day. Then once in the restaurants there was a very limited menu.

Pools were great, beach was ok, to much sea**** and just built up over the week with no one cleaning it. Restaurants situated is a miss and they need to do a better job, at communicating because was told that you don’t need reservations for restaurants except French one and was told 45 minutes wait at 2 restaurants back to back, when there was a number of tables empty inside and they said they are for reservations. Overall I had an ok time but world never return.

While rooms are spacious and beach is very nice, food is mediocre and restaurant reservation process especially for larger groups is arcane. Most of staff is very helpful and friendly, but front desk check in process was painful

Upon we arrived in the suite, there was only 1 glass and 1 cup at the bar and 1 glass in the washroom. No robes. we notified the front desk rep. he said they will sent the items. First only cups received no glasses, then later 2 child robes were delivered. Eventually adult robes were delivered but the other robes were still there. No glasses. We eventually asked the room attendant next day for the glasses. At dinner time I put all my valuables in the safe but could not lock it because the locking bolts were protruding and could not be locked. I then removed everything from the safe and took them with me to dinner because i was told that I had to be in the room for them to unlock the safe, so we di it after dinner. Waste of time. The phone in the room was very difficult to use. the handset did not work, the speaker phone had to be used to make calls and after could not disengage the phone. No indication on the phone that there were messages. Lack of signage for: direction to Lobby from elevator, location of shuttle to Secrets Resort. Staff at Lobby and concierges desks give different replies to question s which was very frustrating, how to get and print Boarding Passes, Location of shuttle pickup area, how the wi-fi work. Hibachi restaurant only opened 4 days a week and completely booked for our stay. Access for the remaining restaurants were either partially opened or very long wait. We were not to happy.

Very noisy with the construction next the resort. I did not find the place clean nor the staff helpful.

Great hotel and very nice rooms. Pool area is very varied with something for everyone. Beach had some pretty large waves and the water was full of sea grass. Food was average at best - French restaurant by far the best. How can a Mexican restaurant in Mexico be no more than average? All drinks were watered down. Sparkling wine and wine in general was ok and tequila was good but not really sure it actually was the right tequila in the bottle. Even the beer on tap was watered down -absolutely awful. Like they had beer syrup and mixed it with almost flat sparkling water. In total, not worth the money.

Beautiful resort with plenty of stuff for the whole family to do from young kids, teens, and adults. Beds were a little uncomfortable but everything else was great. Some restaurants were better than others but plenty of options.