London Kings Cross

outrageously expensive. takes advantage from the fact that location is just perfect.

服務：前台服務員很熱情，有問必答。 房間挺大，空調很足。酒店位置很方便坐地鐵、公交和火車。從機場坐火車可以直接到酒店。

距離kingcrocs非常的近，附近有超市、餐廳，服務上也能耐心溝通，推薦

청소부탁햇는데 4박 5일동안 청소1도 않해주고 수건도 않바꿔주고 쓰레기도 않비워주고 정말 서비스 제로입니다 샤워기물도 졸졸졸 나오고 정말 역대급 않좋았던 호텔입니다 금액도 더럽게 비싸고

設施：差 環境：不好 服務：一般

房間比較小 但設施齊全

垃圾酒店 前台態度極差 有個****女前台跟國人拍桌子！

Room was a twin and not the double we booked. The room size bore no resemblence to the pictures when booking. The room was very stuffy, no opening window, and had noisy air con. Check in was confused, used self service, which then requires you to go to the back of the ever lengthening check in queue to get your key to the wrong room! Staff were overwhelmed, and corridors were a safety risk with overloaded laundry carts - any evacuation of the hotel would have resulted in panic. Kettle in room leaked badly and was lucky not to get electrocuted. Final morning had staff member knocking on door to check if we had left despite being over an hour before check out. Only enthusiasm from staff member was trying to counter my complaint of experience, but they quickly fell silent when I mentioned queues at check in. Had to ask for access to complaints procedure. On line complaint procedure only gave option to select a German hotel, and finished off with a 35 day target for investigation- really backing up their guarantee of a good nights sleep! Restaurant was dirty and literally held together with tape. I recognise how difficult hospitality is, but Premier Inn have lost the plot.

Our room was not cleaned for the 3 days even though we asked for it to be cleaned. One of the days we asked twice in the same day. Dirty coffee hugs left for 3 days. Bed not redone. Towels not changed. And when we complained to the front desk manager she was not interested to help. Not what you would expect when paying £170.00 a night. We will never stay at a Premier Inn again.