I recommend you to follow up the check in process and in particular the way they use your credit card number as what happened is a serious breach of confidentiality and bank account risk exposure : 1. During check in on nov 3, 8 pm, the woman in front office used our credit card number for a pre authorization (200 usd) 2. Once in the room, we got a call from front office to get our credit card number (mr MERT) which is really not acceptable and a serious breach of confidentiality and security, considering that he didn’t do our check in, 3. By the end, my bank account have been debited 2 times, without my approval for a total of 560 usd (stay prepaid 2 nights), Considering this situation, the pre authorization have not been applied, confidentiality breached and when I claimed, all explanations were not accurate and unprofessional. Mr MERT was looking to his computed and laughing, even if a duty manager was trying to solve the issue. I consider that this is misconducting behavior, below any st regis standards and a serious breach of personal data and personal bank account details. These values are fare below ST REGIS standards and I expect clear explanations from the management, not from unprofessional people at the front office whom I consider responsible as the hôtel if any bank account risks occur on the next periods.
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