Отзывы об отеле Ramada by Wyndham Istanbul Golden Horn

Ответ от объекта размещения: Dear Mr. Mutlucan,Thank you very much for choosing Ramada by Wyndham Istanbul Golden Horn and for sharing your wonderful feedback.We are delighted to learn that you enjoyed our location overlooking the Golden Horn, as well as the cleanliness of our hotel, the variety of our breakfast offerings, and the attentive service provided by our team. Your kind words are greatly appreciated and will be shared with our staff.We also sincerely thank you for your constructive feedback regarding our parking organization. Guest comments such as yours are invaluable in helping us identify opportunities for improvement and enhance the overall guest experience.Thank you once again for your support and encouragement. We look forward to welcoming you back on your next visit to Istanbul.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are very sorry to learn that the room assigned to you did not meet your expectations in terms of cleanliness, condition, comfort, and view. The concerns you mentioned regarding the room’s overall maintenance, worn furnishings, damaged towels, and the difference between your expectations and the room allocation are not the experience we aim to provide.Your feedback has been shared with our housekeeping, maintenance, and front office teams for careful review. Ensuring that rooms are clean, well maintained, and accurately represented is extremely important to us.We sincerely regret the disappointment caused during your stay and appreciate you bringing these matters to our attention.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you very much for your wonderful review and for choosing Ramada by Wyndham Istanbul Golden Horn for your stay.We are truly delighted to learn that you and your friend enjoyed every aspect of your visit, from check-in to departure. Your kind comments regarding our friendly team, cleanliness standards, comfortable rooms, and overall atmosphere are greatly appreciated and will be shared with our staff.It is especially rewarding to hear that the daily housekeeping service, room amenities, and comfort of the accommodations contributed positively to your experience. We are also pleased that you found our location convenient for exploring Istanbul and reaching the airport.Most importantly, your warm words about the hospitality you experienced in Türkiye touched us deeply. It was our pleasure to welcome you, and we are honored that your stay left such positive memories.Thank you once again for your recommendation. We look forward to welcoming you and your friends back to Ramada by Wyndham Istanbul Golden Horn in the future.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are delighted to hear that you enjoyed our location and found it convenient for your visit. Providing easy access to Istanbul's attractions, business districts, and transportation options is one of the advantages we are proud to offer our guests.Your outstanding ratings across all categories are truly appreciated and serve as a great motivation for our entire team.Thank you once again for your kind review. We look forward to welcoming you back to Ramada by Wyndham Istanbul Golden Horn in the future.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you very much for your wonderful review and high rating.We are delighted to hear that you found our hotel excellent and enjoyed the cleanliness, amenities, and service provided by our team. We are also pleased that you found it easy to reach Istanbul’s central areas during your stay.Thank you once again for choosing Ramada by Wyndham Istanbul Golden Horn. We look forward to welcoming you back in the future.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you found our hotel to offer good value for money and that you were satisfied with the cleanliness of your room. Providing a comfortable and enjoyable stay for our guests is always our goal.At the same time, we appreciate your honest comment regarding your overall impression of the hotel. Feedback such as yours is extremely valuable, as it helps us better understand our guests' expectations and identify opportunities to further enhance our services and guest experience.Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Ramada by Wyndham Istanbul Golden Horn in the future.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Sam ALn,Thank you for sharing your detailed feedback regarding your stay at Ramada by Wyndham Istanbul Golden Horn.We are pleased to hear that you found your room nice and appreciated the view. We also sincerely appreciate your kind words about Mert. It is wonderful to know that his professional and polite assistance helped improve your experience, and we will gladly share your feedback with him.At the same time, we are sorry to learn that your initial check-in experience did not meet your expectations, especially after a long journey. Your comments regarding the night shift interaction, the porter service, and the room view expectation have been noted carefully and will be shared with the relevant departments for review.We hope to have the opportunity to welcome you again and provide you with a smoother and more comfortable experience.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to know that you enjoyed your experience and appreciated the service provided by our team. A special thank you for recognizing Mr. Süleyman from our Housekeeping Department. We are pleased to hear that his friendliness and willingness to help made a positive impression during your stay.Your kind words will certainly be shared with him and the entire team.We appreciate your valuable feedback and look forward to welcoming you back to Ramada by Wyndham Istanbul Golden Horn in the near future.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us.While we are pleased to learn that you found our location convenient and our cleanliness standards satisfactory, we are sincerely sorry to hear that the service you received did not meet your expectations.Providing warm, professional, and attentive hospitality is one of our highest priorities, and we regret that we were unable to deliver the level of service you expected during your visit. Your comments have been shared with the relevant department for review and improvement.We appreciate your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you again in the future and provide a much-improved experience.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are pleased to hear that you appreciated our location and found the hotel to be a good value-for-money option. However, we are sorry to learn that the room quality and bed comfort did not fully meet your expectations.Your comments regarding the rooms and beds have been carefully noted and shared with the relevant departments for review. Guest comfort is very important to us, and feedback such as yours helps us identify the areas where improvements are needed.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide a more comfortable stay in the future.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are pleased to hear that you found our cleanliness standards satisfactory and that our team made a positive impression with their friendly approach. Your comments are truly appreciated.We are sorry to learn that the parking situation affected your overall experience. Parking availability can be limited during busy periods, and we understand that this may cause inconvenience for our guests arriving by car. Your feedback has been noted and shared with our team for review.Thank you once again for your valuable comments. We hope to have the opportunity to welcome you again and provide a more comfortable experience in the future.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Sayın Misafirimiz,Konaklamanız sonrasında değerli yorumunuzu bizimle paylaştığınız için teşekkür ederiz.Umut Bey ve Ömer Bey’in konaklamanız boyunca sizlere yardımcı olmuş olmasından memnuniyet duyduk. Kendileri hakkındaki nazik yorumlarınızı ilgili ekip arkadaşlarımızla memnuniyetle paylaşacağız.Diğer yandan, otopark konusunda yaşamış olduğunuz sıkıntıdan dolayı üzgün olduğumuzu belirtmek isteriz. Otopark alanımızın kapasitesinin sınırlı olması, özellikle yoğun dönemlerde misafirlerimiz açısından zorluk yaratabilmektedir. Bu konudaki geri bildiriminiz tarafımızca dikkatle not alınmıştır.Değerli görüşleriniz için tekrar teşekkür eder, sizi Ramada by Wyndham Istanbul Golden Horn’da yeniden ağırlamaktan memnuniyet duyarız.Saygılarımızla,Feyzi CinGenel Müdür

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback regarding your stay with us.We are pleased to hear that you found our hotel clean and that our team was helpful throughout your visit. Providing a comfortable environment and attentive service for our guests is always one of our top priorities.We also appreciate your comments regarding the traffic conditions on the way to the city center. While traffic levels in Istanbul can vary depending on the time of day, we understand how this can impact the overall travel experience.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Ramada by Wyndham Istanbul Golden Horn in the future.Best regards,Feyzi CinGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback with us.We are truly sorry to learn about the circumstances that prevented you from traveling and staying at our hotel. We understand how frustrating it can be when travel plans are disrupted due to flight cancellations and unforeseen events beyond your control.We regret that our cancellation policy did not meet your expectations and that this situation left you with a negative impression of our hotel. While reservation policies may vary depending on the booking conditions selected at the time of booking, we understand your disappointment and appreciate you sharing your concerns.Your feedback has been noted and shared with the relevant teams for review. We sincerely thank you for bringing this matter to our attention.Best regards,Feyzi CinGeneral Manager