Azul Ixtapa All Inclusive Resort

-We arrived at 1pm to the Hotel’s gate and they didn’t want to let us in if we didn’t pay $800 per person because “access” was until 1:30pm.—Many of the restaurants were closed. Staff was super nice, food was ok, nothing great but ok.

The property itself definitely needs some updating, there’s different restaurants available but they are by reservation only and depending on how long your stay is it determines the number of times you can visit a “speciality” restaurant. The pools even though they are decent size are extremely shallow for adults, wish there was Atleast one pool equipped for a grown adult. We had breakfast and one of the buffets and were told no mimosas only on the weekend, that seemed a little off. No room service and no stocked mini fridge. The staff was great though that’s something that I cannot complain about Fernando at check in time even though it was hectic really made things work for us. This is a pet friendly hotel so just be mindful of that you will hear dogs parking in common areas.

Loved the service specially from Raymundo, overall look & nightly shows were excellent; food was good, great variety; disliked the lack of easier access to the beach and musty smell; the lamps in the room had black spots like mold and were rusty, the bed light shade on the right was broken, I wish I could give them more starts

The security guard was giving my husband a hard time the last night we were there i felt unsafe he was really corrupt!

No opening gate for short walks we had to walk all around the front gate

Most of the staff is friendly, but some not so helpful, nor accommodating. Hotel's mistake in preparing the incorrect menu for dinner one night and would not accommodate to make it right. Simply told us sorry, you get what you get. I have been too other all-inclusive hotels in Mexico and from what I saw, sorry to say, this hotel was not all-inclusive. Would not stay in this hotel again or recommend it.

Very bad hotel and horrneverh. going back

We booked 3 nights and left after 1 night. The Hotel was unwilling to work with us on a refund via ******* hence the full negative review. Not secure/dirty: Room door could be opened by pushing it, the safe wasn't bolted down and locked out with a man being able to open it with a single code, mold water damage in bathroom, AC not working, fridge broken, TV antiquated, no in room snacks or beverages, extra fees for room service. The food was terrible all buffet there are not 5 restaurants chips and salsa are yellow squeeze cheese and canned guacamole. Does not cater to international travelers and zero guidance on short stays to navigate a good experience. Pool bars serve low grade alcohol including 1 keg beer and the bars are filled with bees. Loud techno music and constant "activities" being screamed on microphones at the pool. Late night music past 12a thumping outside not good for kids sleeping. Absolutely nothing nearby to see and do this Hotel is far from everything. Extremely overpriced for the value of what is provided.

The place is getting run down. Priority should be to repair if grates and railings