La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd

The Hotel is need of a face lift. Smells old , old carpet. Trying to play off Full size beds for queen. I sell mattresses and I know the difference. Would not want to stay at that location again. Oh, 1-elevator it was very old. You should do better for that location. It’s reminded me of an Extended Stay place.

Hotel is in a good location and close to restaurants, fast foodvand gas stations, surrounded by other large chain hotels. Upon arrival for our 2 night stay, desk clerk was rude and very uninterested in helping customers. As we arrived on the second floor, the hallway was atrocious. Filthy, old carpet that had not been cleaned in years, dirty walls and doors in the same condition. We thought of turning back, but proceeded to the room. In contrast the room was very clean, more modern and comfortable, so we stayed. Breakfast staff was friendlier and food was good with personnel keeping the area clean. Upon arrival back to our room later, both key cards did not work. Went all the way back to the desk to find that the original clerk had not authorized for the second day. No apology for the inconvenience. Room was low cost, but hallways desperately need to be cleaned or refurbished.

The room door had broke so I could not enter it with the key so someone had to stay in the room in order to open the door and it was no more rooms

The beds were uncomfortable and felt heavily worn out. the room had dead bugs everywhere. The breakfast was not as advertised. The pictures online mislead the quality of the hotel.

Elevators panels need to be replaced. Gross and rusty. I’ve never seen anything that bad. Carpet needs to be replaced. Halls need to be replaced.

First hotel that I stayed and breakfast didn’t have scramble eggs and sausage on their complement breakfast. Hotel needs an upgrade. We had issue with hot shower but they fixed very quickly

The entire hotel has 1 operating hot water heater for all 6 floors! We checked in and my wife wanted ti take a shower before going out to dinner. She turned the hot water on a few minutes before jumping in the shower. The water ran for 10 minutes straight and would never heat up past a lukewarm temperature. Maintenance came to check on the hot water valve and told us that it was as hot as it would get due to the entire hotel only using 1 water heater to service 6 floors all at one time! We then went back down to the lobby and requested a refund due to the unsatisfactory condition of our stay. They refused our refund request and would not contact a manager to assist with the matter. Absolutely do not recommend this location for a comfortable stay!

You could tell hotel was aged but clean. However bed was very comfortable. Breakfast consisted of waffles and cereal. We ate at Cracker Barrel instead.

Front desk was friendly and helpful. Parking was easy. Restaurant was close by room was comfortable