The Raj Palace

I was not going to write a negative review, but after not even receiving an acknowledgement of my email from the operators of this location, I have decided to let people know of my experience for their reference. Below is the email I wrote to them: I am writing to express my disappointment regarding my recent stay at The Raj Palace in Jaipur, which commenced on September 1, 2025. This accommodation was booked through Qantas. I have already communicated with Qantas about the issues experienced during my stay. They informed me that The Raj Palace is not prepared to offer a refund or any form of compensation, which I find very disappointing. Unfortunately, the issues we experienced during our stay were not matters that could have been resolved at the time, as they related to the overall quality of the facilities compared to what had been advertised. Specifically: Swimming pool – in poor condition and not clean. Gym – not clean and with equipment of poor quality. Spa – under renovation, with only very limited treatments available. The massage that we did have was of poor standard whilst still a significant price. These amenities were significant factors in choosing this property, particularly given the higher price point compared to our usual accommodation. In addition, our original room was affected by strong fumes from outdoor painting, requiring us to move on the second night. Both rooms also had extremely noisy air-conditioning units that made restful sleep very difficult. Furthermore, the internet connection was very slow and frequently disconnected, which prevented me from completing essential work tasks during the evenings. I would like to acknowledge that the heritage building itself is beautiful and that the staff were consistently warm and courteous throughout our stay. However, due to the above issues, we felt it necessary to check out after three nights instead of our planned five. I respectfully request a refund for the two unused nights, (we left on the 4/9 instead of 6/9 as planned) given that the facilities did not meet the advertised standards and materially impacted our stay. Our stay at the Raj Palace was to be the highlight of our trip and I was happy to pay the high price as I was travelling with my daughter and I wanted this time to be special. Thank you for your understanding, and I look forward to your positive response.

Classic Royal Palace, Not even stay but also had great dining and Amentias was so luxurious. Recommend place if you like royalty and luxurious

The Raj Palace Hotel is a heritage gem in Jaipur, offering a perfect mix of royal elegance and modern luxury. With its grand architecture, rich history, and warm hospitality, it provides a truly regal experience. A stay here feels like stepping into the royal past with all present-day comforts.