Iberostar Selection Fuerteventura Palace

This hotel is exactly as described by every other 5 star reviewer on here. The staff work tirelessly, they all go out of their way to help, assist, serve, greet, clean & maintain Iberostar Palace. I read a review that said 'speak to reception if you have an issue". I second that opinion. They are trained to iron out any issue. We had a room issue, Yolander sorted it, we had a safe issue, the maintenance person came within 15 mins. The attention to detail is apparent. As well as a daily maid, there is an evening maid too who pulls curtains, replaces any towels & leaves a chocolate on your pillow. Thoroughness is well observed here. I am very into fitness & I was impressed by the gym, although small, it was well stocked & maintained with a good range of free weights, barbells, safety clips, medicine balls & even a weightlifting cage. Often resort gyms have damaged, out-dated equipment, not with Iberostar Palace. I've uploaded gym photos of the weights section as I always wish someone else would do this when I'm reading reviews. To the hotel, could you purchase a barbell neck support please for guests to use? I also had a massage. Coral, my masseur was phenomenal. When lying on my front, she placed a towel under my feet for comfort & when on my back; a towel very lightly over my eyes to ensure I relaxed. She was very experienced & didn't scrimp on time. I left floating on air. The Japanese restaurant was worth a visit. It was a fun evening. Someone commented that reserving sun beds is frowned upon; that didn't stop people putting towels down I'm afraid. We like early morning sun & were often settled around the pool by 8.30. We are normally beach people, but having the sunbeds overlooking the sea made the convenience of the pool attractive. The sun bed mattresses are very comfortable & the pool is blissfully quiet. Staff came around with a trolley offering melon or a sneaky late afternoon cocktail. We even had a saxophonist serenade the pool one afternoon. I particularly enjoyed not having to remember to carry a room key. It was delightful to have the room key chip in the form of a wrist band. My top tips for the hotel are: If you are a water guzzler like me, the karafe in the room won't see you far & Iberostar Palace is ethically plastic free. Bring a large water bottle to keep topping up. Swim up rooms are worth every penny, but rooms on the end of the block are a bit of a push to call a swim up room. These tips are not related to the hotel: The beach sun loungers are €15 a day cash only There's a public toilet on the beach but the lady's door doesn't close, take your own loo roll with you & don't flush it down the loo! There is a toilet at the cafe too. There's a fantastic running path at the base of the hotel access to the beach. You'll need your phone torch if you're going pre-sunrise, but watching the sun rise on your run back is outstanding

very out dated 4 star hotel, Not 5 ! rooms rough knocked up furniture & ikea style , lobby 1990’s old fashioned with broken wicker seating definitely not got the luxury wow factor! buffet food , canteen style food dirty glasses , dirty bedding , will not return stayed in better 4 stars

Unbelievable staff great service very friendly and welcoming Aliou had great customer service thank you to all the staff and the animation team for making this holiday do special the food was delicious but would be nice to have a choice of an a la carte restaurant

4 x 50 somethings have just returned from a week at this exceptional hotel, i don’t usually write reviews but i felt i had to this time, we have stayed at plenty of world wide hotels but never an Iberostar and i will definitely be staying with them again, the check in was faultless, the rooms were a delight, from the coffee machine to the lovely nibbles in jars! Staff were friendly the All inclusive buffet was mind blowing so much selection fresh cooked fish and steak everyday, always a wide variety you would be hard pushed to find something you couldn’t eat. The Teppanyaki was great fun and delicious food. The bar served high quality branded drinks in the all inclusive which was a game changer! All in all value for money and beautiful Jandia made the 1 hour coach trip ( which is nothing!) extremely worth it. Loads of sunbeds were available anytime of the day very clean pool area, a nice touch was the friendly staff bringing the cocktail cart to your sunbed! The beach bright blue sea and views were breathtaking.

The first impression is what counts. We arrived late in the evening, tired from the journey. We had booked two rooms: one priority sea view and one with a partial sea view. Instead, we were assigned two almost adjacent rooms with the same view and facing the terrace, where live music and entertainment went on until 10:30/11:00 PM. In the months leading up to our stay, I had called twice to confirm that the rooms would be located in a quiet area of the resort. The next morning, I requested a change for the priority sea view room and the partial sea view room to a quieter area of the resort, in line with what we had purchased. We lost the entire morning arranging this change, unable to settle in properly, with our suitcases half unpacked. The priority sea view room was indeed replaced with one matching the description, but the partial sea view room was swapped for one overlooking plants and a parking lot. At that point, to avoid wasting the whole day, I accepted this change but asked for a partial refund or an upgrade to all-inclusive (we had booked half-board) for the partial sea view room. After several refusals and negotiations, I wasn’t granted a refund for the room that now overlooked plants and a parking lot but was instead offered an upgrade to all-inclusive. It was still very disappointing to lose hours of vacation and have to fight for the treatment we expected, hoped for, and paid for. The property is clean, albeit a bit dated. The rooms are cleaned according to staff availability. For three out of seven days, my room wasn’t cleaned because I was resting in the afternoon, and housekeeping arrived during that time. The spa is nice, but I expected the water in the indoor pool to be warm—it wasn’t. The buffet is excellent. However, the evening entertainment in the theater is of very low quality, except for one night, which stood out for its acrobatic performances. The staff hardly speaks any English, making communication almost impossible. I’ve stayed at many 5-star hotels around the world. This is a good resort, but it has nothing in common with a true 5-star standard. It’s a shame because sometimes it takes very little to respond effectively to an issue and leave the customer with a completely different experience. If I had paid half the price I actually paid, I might have been satisfied. As it is, no, I wouldn’t return. This was my third time in Fuerteventura, an island I love for its winter climate and landscapes. I’ve stayed in two other 4-star resorts in the south of the island, and in terms of value for money, they are far superior to this property. In summary, I will not return.

It is a lovely situated hotel with the excellent views and one can admire sunrises and sunsets. There was no problem with checking in and the glass of cava made it even more pleasant. The lady checking us in was the best one comparing to the other staff. Our room was at the level of the reception 7th floor with ,as mentioned above, spectacular views. We had an adapted room according to the needs of our son. It made his stay more pleasant. The room facilities were very good and included coffee machine and a fridge full of good things which were all included. The nights were troublesome because the entertainment took place at the terrace so we had no other option and needed to listen to it if we liked it or not. When it lasted too long( after midnight) I had to call the reception and ask them to turn the music off. The restaurants were usually quite full and there were queues before their opening and then for particular food. The choice of food was amazing and drinks were also very good except for the mojitos .I particularly liked vermouth which possibly was a sign of my aging. If one had been late for a breakfast or a lunch then they could have helped themselves with a choice of snacks. If you want to slim down do not go to this hotel. Swimming pools - a pleasure to dive in with quite warm water and feeling safe with lifeguards around. The gym- well equipped and well maintained. If you want to go to the spa you have to book it and pay for it . In my opinion if you are in a five star hotel it should be included. Unlike massage or beauty treatment. The hotel itself is a big one and is a bit of a maze. It takes some time to get oriented around. The thing I missed was bike rental and table tennis. If one wants to get to Morro Jable it takes only a few minutes by taxi at the cost of up to 10 €. .