Riverwatch by Lowkl

If I could provide a zero star review I would. I booked this location through ******* and on the day of check-in I parked in the parking lot. They have no office on the premises nor any person there to provide check-in. Looking closer at the booking on ******* in the fine print there was a note about checking in 24 hours early (which I missed). They had a phone number to contact the property so I called it and got no response. In the voicemail it said to text. So I text the property. No response. Sat in the parking lot for almost two hours while I waited. Contacted ******* and their agent tried to contact the property as well with no response. After and hour I finally got a response through text. The person asked what day was my check-in which I had clearly said in the text before and even said I was sitting in their parking lot. They said "Let me look at the reservation" and that was the end of any contact. They never responded. I put a ticket in with ******* to get a refund and left the property to get a different hotel. Now ******* says they put a request in with the property to get a refund but they say the property "has denied my request" So basically this property stole my money. DO NOT STAY HERE

I would stay again. Unfortunately fortunately when I arrived, someone was in the room assigned to me. Management was quick to re-assign me to a room I had previously stayed in (I preferred this room anyway). They also had issues with the room door code, but provided an alternative which was a tiny inconvenience. I like the location because of close proximity to the great restaurants, and beaches. Overall, I would stay at this place again.