Vanke Songhua Lake Rancho Santa Fe villa

初四帶着父母一起來玩，選了個帶有客廳廚房的公寓，一進門很乾凈很亮堂父母就很喜歡，初五我滑雪不小心受傷了，第二天的滑雪衹能取消，經過和商家的溝通商家很理解我的情況同意給我取消第二天的房間，真的感謝商家妹妹的好心。

節前來滑雪，想選個離雪場近的。 位置很不錯，青山二期，離商業街很近，離雪場要走幾百米，不算遠。快遞點也比較近，寄存雪具很方便～ 房間比較乾淨，也很寬敞，老闆態度很不錯，還很nice的幫忙收快遞和寄存行李。 整體來看住滑的話，還是很方便

老闆娘服務很周到，安排車接送我們往返滑雪場，也幫我們訂票，以及把早餐送到房間。 問題是酒店是公寓式，設施很多壞了沒有維修，例如Wifi不好，熱水器也要留意，必須在5分鐘之內洗好澡否則可能沒有熱水... 希望店家能在這方面有所改善，這樣才符合所定的房價，我也會再選擇你們的酒店。

The service at this villa was truly impeccable. The staff were quick to respond and always ready to resolve any issues that came up. I really have to give a huge shout-out to them for working hard and tirelessly — someone needs to give them a bonus! However, while the service was excellent, the villa itself was not in top condition. The toilet door was a major issue — it locked our child in twice during our stay because the door would get stuck as soon as you closed it. Help arrived quickly, but it still took around 30 minutes to remove a glass panel and free our child. This was a very unpleasant experience and certainly not ideal for a vacation. The rest of the villa was also disappointing. The building felt old, and many things seemed faulty. The bathrooms had a musky, unpleasant smell, which was very off-putting. Additionally, there were no plates or cups in the kitchen for us to use, and we had to keep asking for extra water. To make matters worse, they didn’t even contact my friends, who were staying in a separate villa, to guide them on how to check in, simply because they didn’t have a Chinese mobile number. The location was also not as close to the ski slopes as expected — it’s a good 10-15 minute walk away. The main restaurant area was even further. While the service was great, the villa itself really needs some attention and improvement. It wasn’t quite the experience we were hoping for.

TATAMI MATTRESS NOT SUITABLE FOR EVERYONE.

房間寬敞明亮 地暖 暖氣 都有 周邊很安靜 唯一大概就是離雪場遠了一點 走路要5-7分鐘 但如果當去雪場前的熱身還蠻不錯的