Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

這次的西雙版納閨蜜行，因為安納塔拉而增添了最美好的記憶和影像，品質和服務都對得起這個度假品牌。我們訂了河景露台房，河景雖然渾濁，但視野開闊。酒店內的景色非常美，旅拍的照片很滿意！服務很到位貼心，餐食也都很美味。特別要提一下客户經理小米哥，讓人有賓至如歸的感覺，會很用心留意我們的日常和喜好。唯一的建議就是網球場需要維修了，來自網球愛好者的建議。期待下一次版納行再見！

酒店非常安靜，緊鄰中科植物園，非常適合帶着小朋友夜遊和白天遊玩，酒店管家服務到位，每個人都對小朋友都很友好，態度一流，電瓶車方便出行。伯爵跟拍很出片，攝影師技術專業，選片小姐姐耐心，無任何強制消費，很好的入住和跟拍體驗。