54 on Bath

Service was a bit slow

Great stay

Stayed here only one night -the sleeping quality was very good and hotel clean. Bit of a disaster regarding the hotel sorting our collection and delivery back to airport as the shuttle was late and dropped us at wrong terminal. Reasonable prices and the food was outstanding.

Stayed here recently on our trip to Johannesburg. Nicely located in Rosebank close to the shopping mall. Hotel is a lovely boutique hotel, staff are very friendly. The room we had was clean and functional, allbeit we only stayed the one night.

I didn't get to stay at 54 on Bath. I made a reservation online. When I went to apply the loyalty benefit, it would not allow me to do so. I contacted the hotel as per their online instruction to do so. The receptionist, hearing my request, told me she was busy with a client and would phone me back. Understandable. Thirty minutes later no call. I called her back and she said I had to resolve the matter online. I then ask her where on line and she doesn't know, she has to call someone to help. I ask her what the cancellation policy is and she says "6pm!" I ask her to escalate to a manager. The manager comes online and I tell her about the loyalty issue. She too insists i fix it online, and despite incessantly affirming that my reservation is not reflecting online, she tells me that's where it needs to be fixed. She also tells me she needs to find out what's wrong and will call back. Of course that doesn't happen. I call back and decide to cancel my booking. I ask what the cancellation policy is. I get told as long as it is before 6pm before my day of arrival. When I confirm 6pm she changes it to 12pm "depending on reservations". I tell her i wish to cancel my booking now and can she do that. Again, she insists that I go online and cancel the booking. I tell her the reservation is not reflecting online on my account. I send her a screenshot. The screenshot clearly shows "No reservation for these dates". She tells me I have the wrong end date 2025. I change the date and still no reservation reflected. Again, she tells me I have to cancel online. Until I INSIST that she does it via telephone, she doesn't. Then all I get is, "it's cancelled", knowing she has not made the cancellation but just wants to get me off the phone. So I verify my 100% refund and when I'm likely to get my refund. She tells me it will be returned EFT. I tell her it's a foreign card!! She tells me it will go back on the card. Only when I tell her that I've recorded the conversation, does she say "sorry". When I tell her i'm coming on to trip advisor she says- "i hope you're not going to do that." 54 on Bath a 5 star boutique hotel!!!!!! I have booked all my clients in your hotel. This is just shocking service. I would have done anything to save the business when the client asked for a cancellation. They didn't even ask me why I was cancelling. So 54 on Bath - here's why. When I am paying the rates I do for a 5 star experience, I don't expect incompetent staff, a website that is dysfunctional and not even an apology. And when we ask for a cancellation, cancel with verification. This is why Trip Advisor is so powerful!

Located in an upscale neighbourhood in J’ burg and I felt safe walking around in the vicinity. A beautiful hotel with nostalgic decorations and the facilities are well maintained and kept clean. The breakfast was like a Michelin fine dining experience and the servers were courteous. However, the front desk did not leave me with a good impression when checking in as she was rather cold. The other front desk personnel that I approached later on was also not hospitable. I believe the Management shall take note of this shortcoming.

THE CHECK IN date was incorrect. My room was nice, but never cooled down to be comfortable, Front Desk was called a second time. Convenient Shopping Mall attached. Must see is the African Native Craft store at the ground floor of the mall. Go there first for souvenirs.

This is a beautiful hotel with all the amenities you could ask for. The rooms are nicely decorated, clean, with bathrobes, espresso machine, and towel warmers . The restaurant is beautiful and the food was excellent. And most of all, the staff were really great. Very friendly and helpful. We were just doing an overnight as part of a group tour, so didn’t get to explore the neighbourhood, but I would definitely stay here again.