Гость
11 декабря 2024 г.
From the moment Mduduzi (who tour guided us both way and was amazing) picked us up from the airport to the moment he dropped us back off, our stay at Melrose Arch was absolutely INCREDIBLE. I travel A LOT all over the world in all types of accommodations from hostels to luxury hotels and I have never in my life had the level of customer service and genuine fun as I had from this staff. We made some of the fastest friends who made us feel like family for every second of our stay. Jean, Nakendi, Sweetness, Duma, and Lethabo were the absolute highlights of our stay. My face still hurts from smiling and laughing with them! I am truly going to miss every one of them! We usually wander out and about a lot more but aside from our tour with Happy who was also incredible, we didn’t want to leave the hotel because we were having so much fun with them. Every single one of the staff members were so helpful and kind and JOYFUL…I will have to come back to just hang out with my friends more :). In addition to the staff the hotel its self is gorgeous and the rooms are insanely comfortable. If I had enough money or points to move in, I would haha. Also, the food in the lounge was UNBELIEVABLY good!! We literally did not buy food or eat anywhere else for our entire stay, I could not get over it being complimentary for the gourmet quality it is! The customer appreciation wine tasting was also SO much fun! Please give all of them a big Christmas bonus and giant raises because they deserve the entire world! Thank you for everything and I can’t wait to come back!
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