Отзывы об отеле Reef Hotel

Ответ от объекта размещения: Dear Caroline, Thank you for taking the time to share your feedback. We sincerely apologise for the discomfort and frustration you experienced during your stay at The Reef Hotel. We deeply regret the delay at check-in and understand how exhausting a long journey can be. Your experience does not reflect the level of service we aim to provide, and we will be addressing this with our front desk team to ensure better handling in the future. We're also sorry to hear about the issue with the room temperature and the inconvenience of having to move rooms during the night. This is certainly not the experience we want for our guests, and your feedback has been shared with our maintenance and housekeeping teams for immediate review. Regarding breakfast, we continuously work on improving our menu and variety, and your input helps guide us in that process. Lastly, we understand your concerns about the surrounding area. While we are located in the Johannesburg CBD and close to many key attractions and business hubs, we always recommend guests use transport services when exploring the city, especially at night, for peace of mind and safety. We truly value your comments and hope you will consider giving us another opportunity to provide you with the quality experience we are known for.

Ответ от объекта размещения: Good day, Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced during your stay with us. Your concerns are deeply troubling and do not reflect the standards we aim to uphold at The Reef Hotel. Please rest assured that your comments have been noted and will be addressed with our team as a matter of urgency. From the cleanliness and condition of the room to the functionality of the amenities, we recognise the importance of delivering a consistently high-quality experience — and we sincerely apologise for falling short in your case. We value your feedback, as it helps us improve, and we hope to have the opportunity to restore your confidence in a future visit.

Ответ от объекта размещения: Thank you for your feedback Fred - much appreciated and happy to hear that your stay was a comfortable one. We're glad you had a relaxing experience, we're already looking forward to your next stay!

Ответ от объекта размещения: Dear Sylvia, thank you for your kind words about our team! We're so glad we could contribute to a memorable stay. Your compliments will be shared with the staff!

Ответ от объекта размещения: Good day, we're thrilled to hear you enjoyed your stay with us was comfortable. Your kind words about our location and amenities truly made our day. We can't wait to welcome you back soon!

Ответ от объекта размещения: Good day, we're thrilled to hear you enjoyed your stay with us and that it felt like home. Your kind words about our staff and facilities truly made our day. We can't wait to welcome you back soon!