WoodSpring Suites Johnson City

The room had cockroaches and was dirty. The microwave was nasty! Have pictures to prove it. We refused to stay after going into the room and seeing the conditions. This was at around 3AM after a long drive to the hotel. Spoke with the manager and he refused to refund me. DO NOT STAY IN THIS UNCLEAN HOTEL!

We were definitely overcharged for this room. This room should cost $99 per night not over $300. We could not even shower there it was that bad.

What I didn't like: Booked on May 6th & paid for the 2 double bed room for June 5-7th. Got there on the 5th and they did not have a room. They said they were overbooked on their double bed rooms. My guys had been driving from 8 PM the previous night to hear that. They ended up giving us 2 singles for the same price.

I travel often for work. This was the worst experience I have ever had at a hotel. They did not have pots and dish sets, like it is stated in the amenities list. I was told that they only offered room service on scheduled days and then refused to clean it on my scheduled day. Insulted me. The manager banged on our door on Sunday (My day off), to ask us why we set our trashcan outside the door. We informed him that it was to have it taken out. He then stated that we have to take our own trash out and that he directed his staff not to pick up hotel guests' trash. I as to speak to a manager and called 4 days in a row from work and he was never there, except to terrorize his guest on the weekend. Then they put charges on my room over the total price to pay price, given to me by ******* and said that it was taxes. When i let them know that ******* had given me an itinerary with itemized costs and the state taxes was included in price, I was told that they have linen fees! When I complained to ******* while and work, when i got off and attempted to go in my room. I was locked out! And the manager told me it was because of an overdue balance! And told his staff member that if i didn't have it settled in 1 hour to call the police for an escort! Then I was yelled and screamed at as he walked me to my room. I felt unsafe and scared! I have never had an experience like this i have a I am a Diamond member with Hilton and Marriott. And travel about 9 months out of the year. It was scary.

There poop on the walls and the tub near the toilet. The towels had pubies in them. I asked for new towels the news had them too.

We ended getting out into 3 different rooms because they were so bad. Not clean, bugs, stunk. One morning there was no hot water so took a cold shower. So would not recommend this place . In the 2nd room we were given the heat didn't work.