Holiday Inn Jonesboro

First room we were offered was not vacuumed, there were stains on the wall and furniture, mold on the tub, discoloration on towels with holes too. Staff was accommodating and gave us another room, but it was not much better. For $182 we expected much more. Holiday Inn properties generally have high standards. However, this location did not.

I chose holiday inn express for their clean and new atmosphere. This particular hotel is not in the usual clean and well kept shape as most other locations I have been to. Still nice enough but beginning to lack in maintenance and upkeep. Rooms are beginning to show aging. If you want breakfast you have to purchase a ticket for breakfast that is prepared by someone so don’t expect the typical holiday inn breakfast experience. There was nothing special about the prepared breakfast that would make it more intriguing. Evening Staff was pleasant morning was nice but had to get their attention. Was not openly greeting customers.

This was the worst Holiday Inn location I’ve been to. Had to pay for breakfast, went down at 6am when it started and no one even showed up for work. Not in the kitchen or at the front desk to check us out. No One was working! I waited for 15-20 mins. In the room- no towels, no shampoo conditioner or body wash, tub would not drain, toilet ran the entire stay. We will not be back

The staff were amazing. Check in was one of the nicest and easiest ones I have had in a long time.

The customer service was great, the bed was comfortable and clean but the carpet thoughout the hotel is outdated and has a mildew smell to it and needs to be replaced.

[ ] Narrow room. The space between the bed and furniture along the opposite wall was so narrow, only one person could pass between...and we are small people. Im not sure a large person could have made the passage at all. I estimate 14". [ ] Dog Hair. If a service animal is in the room, extra care should be taken to clean the room properly, for those guests that are expecting a pet free environment. We found dog hair on the window sill and all over one of the bed covers. My wife has alergies to animals that kept her from getting a good nights sleep. [ ] Trash. There was only one trash can in the room, making it inconvenient for guests in the bathroom. [ ] Toilet. The toilet would not flush unless the handle was held down. When guests pay a good price to spend the night, the expectation is that things will work properly. [ ] Another family in the hotel was told, when they checked in, that thier children under 17 would eat free at the restaurant. In the morning it was "10 and under". There was no compromise, or consession made to accommodate this family with four teenagers.....even for a one time "Sorry for the misunderstanding". [ ] These things don't speak well of the hospitality industry and will certainly deter repeat business. [ ]

Basic Holiday inn, carpet on floor 3 had lots of stains in the hall.

Room floor was sticky. Bathroom was not up to HI standards for cleanliness. Beds were clean and comfortable.

mattress had a huge hole where your butt sits very uncomfortable, had to stuff a pillow in it to keep back from hurting, slept terribly