Marriott's Maui Ocean Club - Lahaina & Napili Towers

Requested for an upper floor room many times and still given a room on 1st floor with NO PRIVACY where anyone close to pool can see you in your room!!!! Lousy room location!! Front desk person calls the manager on you and was he able to help! NOPE! If I had known I would get a room where can’t even enjoy the view since folks can see me outside I would have never stayed here!!

When we decided to extend our vacation and fly over from Kauai we knew booking here, (having stayed here many times) we would not be disappointed...and we were not at all! Love this place, never stayed in this tower and I have to say - it was great...clean, nice views, and comfortable...the only downside was since its a vacation club being a lifetime Gold Elite member...means nothing really, point accumulation is good but no upgrades - but no biggie I didn't fly over to Maui to sit in the room! lol The main pool is the great, Hula show on Thursday, Happy Hour pricing on drinks, and Aloha Friday music both from 3-5 pm. Never did check out the adults only pool but it looks nice and peaceful and quiet. Great staff by the pool, in the bars, at the Bell Desk, and everywhere else...exactly what you would expect from a Marriott and more importantly that aloha spirit...Definitely enjoy a drink from the Lokelani Pool Bar, and the Beach Walk Kau Kau to Go - definitely worth a visit...and a short walk into Whaler's Village check out Leilani's on the Beach.......Mahalo and we will be back..

We (wife, 17 and 18 y.o. boys). spent the last week of 2024 in a mountain facing, 2 br, 2 bath unit. We've stayed in the Napili Tower several times over the past 18 years and it never disappoints. These self-catering units (full kitchens and in-unit laundry machines) can easily accommodate a family/group of 4-6 people. Other than the furniture, and kitchen and bathroom cabinets looking a bit tired (a resort employee told me the Napili and Lahaina Towers are slated for a facelift in the near future), it's an excellent choice for lodging... The building has its own parking lot, so you don't have to walk far to get to your car.... It also has it's own array of pools, grills and a hot tub, but it is a bit more of a walk to get to the main pool area, but that was no big deal for us... And the beach is right there in front of the building.... All in all, it's a great place to stay and i highly recommend it...

Been coming here for many years. Always great. Not so much anymore. Will not be back. terribly crowded. Terrible service. Used to eat in room and bbq. No availability at bbq. No availability at laundry. No availability at poolside. Difficult but possible to park. Room was awful. No hot water. Loud ac. Asked to speak to manager 10 days out of 14. No luck. Stay away. Room was awful, just to make a point. Staff said hard to get room because most of the rooms go to renters not timeshare owners. Makes sense but as owner it hurts.

This property is a Marriott Vacation Club so just be aware of that when booking if you’re not a vacation club owner. We booked a two night stay in a studio room here before going to another hotel nearby because it was a good deal on points. Overall it was a fine stay, but the studio rooms are not as nice as the larger rooms with full kitchens and laundry that they show as part of their vacation club presentations. This place is probably better for families with children - and we saw lots of multigenerational families. Since it’s a vacation club your Bonvoy status doesn’t get you anything in terms of upgrades or other amenities. The checkout time is 10:00 am and when we asked for a late checkout, we were told they don’t do that, but offered a 10:30 am checkout as the latest possibility which is earlier than most hotels standard checkout. The main perk of the hotel was a microwave in room, free laundry on nearby floors, and water refill stations around the property. The hotel is walking distance to nearby whalers village - but to stay on a paved route you have to walk up towards the street and back down because of a condo building in between - or you can cut through the sand. A free neighborhood trolley goes to some places nearby if you catch it when it arrives (usually every 30 minutes) and there’s also a Maui bus stop near the hotel ($2 each ride). A few issues with the room was that our ceiling fan seemed to have issues - it wouldn’t change speed and when it did work it was very slow. The light switches for the lamp and accompanying outlet near the bed were all set in the off position but was actually the on position so check to see that the outlet is working if you’re trying to charge your phone. There were a number of pools but limited availability of chairs with shade near the pools and people seemed to claim chairs early. We ended up using some chairs on the lawn area near a pool but facing the ocean but with no shade/umbrella you could only sit out for so long. We did agree to do a timeshare presentation and it ended up taking longer than scheduled (2 hours instead of 90 minutes). Had we known how long it would take we probably would’ve done this on the day we checked out since we had time to waste anyways due to not getting a late checkout. They were doing 40,000 pts for attending which was our main reason for signing up. They also gave a promotional card to use for discounts on nearby restaurants which we didn’t make use of. If we had paid the going cash rate for the studio room we probably would’ve been disappointed but for the deal we got it was a fantastic deal.

The room was very nice. The grounds were great. I was very disappointed when I checked in the front desk didn’t give me any information about the welcome center. I was supposed to go there and get some kind of scratcher card with a chance to win and probably an option to do a timeshare presentation. Along with check in you’re supposed to get an owners card if you have a timeshare to get 10% off at the restaurant and bar at the facility along with about eight or nine others close by. . You’re also supposed to have an option to buy a wristband that you can wear that’s plastic and very nice. It’s basically a key to your room. I asked the gal at check in what it was and she said it’s a key to get pool towels, but you get one when you go to the pool . At the pool, it was a throwaway paper wristband and I found out from someone in the pool what it was so I ended up going back to the front desk and buying something that they should’ve sold me when I arrived . none of that was presented to me . The main issue is that they told me about this welcome center the day before I was leaving . Once I went to the welcome center I found out about a few things along with the owners card. I was pretty irritated. I spent $1100 at the hotel and I was supposed to get 10% off, but they would not give it to me because I didn’t present it at the time I purchased drinks and food at both restaurants which the owners card was supposed to apply 10% off . I definitely would’ve done it had I have known. I felt like that was a front desk issue. They’re not consistent with everybody. They also said someone was supposed to call me and ask me in my room to go to the welcome center, nobody did. I did contact the front desk and ask them to take the 10% off which all owners are supposed to get anyway and they refused to do it. everything was smooth except for they’re not consistent so you pretty much know what you’re doing when you get there so that you can take advantage of everything they have. Also, they told me that they were short staffed so they don’t have anybody that calls you before you come to ask any preferences or if you’d like to do a timeshare presentation etc. I had to call the front desk about a week before I came and that’s what they told me that they’re understaffed and they don’t call anybody. I was also disappointed because the card had about nine other restaurants on it and I ate at five of them and I bought everything I was supposed to buy to get the discount like free appetizers or dessert. I ended up buying appetizers and dessert how I have had the card when I arrived or at least a couple days after I would’ve been able to use it so not only did I lose the money at the hotel I lost, quite a bit of money at the restaurants that I ate at that were on the card . Least they could do is take the 10% off at the hotel since I missed the discount at the other restaurants.