Гость
15 ноября 2023 г.
The worst hotel that I have ever been to. I have no idea how the other customers have given this hotel 5 stars. We booked 2 interlinked rooms (we have 3 children under 10 so we needed this) with forest view for which we payed extra for, however upon arrival at this hotel the lady at the desk gave us rooms far away from each other. We showed her all our booking evidence despite this she said that interlinked rooms were unavailable. After pleading with her for 2 hours and explaining that my children can't be in rooms far from us she agreed "to check" and miraculously there were interlinked rooms available and suddenly they were more expensive by £50 for each day each. We were desperate to we paid. When we got our rooms it was a horror show, nothing like what they have advertised on all the websites, the rooms were dark dingy and brown, there were no kettles, or duvet, the sockets were wobbly and hazardous, the lights made buzzing noises, and the Aircon belonged in the 1990s. When we asked for blankets we were given bed sheets. Those who have small children and babies know the importance of a kettle to sterilise bottles and baby food bowls, to do this I had to go downstairs to the coffee canteen and explain to the boy working there to wash out my baby bottles with boiling water, I had to do this 3/4 times a day because there were no kettles in the rooms. The staff have no sense of hospitality as they were always scowling, and at the buffet they used to turn the lights off 30 minutes before the end of every meal time, leaving guess to eat in darkness. And at night time the entire hotel lights are switched off, leaving the place feeling like a ******* house. The only thing nice about this hotel is the nature outside, that's it.
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