Lemala Wildwaters Lodge

The room and hotel is one of the most beautiful and unique properties we have ever been at around the world. The rapids lull you to sleep and the accommodations fit in the the landscape but still provide a luxurious experience. The staff were attentive to every need (even to be sure we saw the monkeys before we left on our way out and were sure to book our massages on the rapids before leaving). The food was both authentic Ugandan with global dishes and all elevated to fine dining. I have nothing but the best things to say about Lemala and would definitely come back.

We recently stayed at Lemala Wildwaters Lodge, spending $550 per night, expecting a luxurious and relaxing experience. Unfortunately, it turned out to be quite disappointing. At first, the lodge looked beautiful, but as soon as we were taken to our room, the issues started. The main attraction of the room—the outdoor bathtub—lacked a privacy wall, making it completely exposed to other rooms. This was never mentioned during booking, and had we known, we wouldn’t have chosen this room. When we requested a room change, the manager simply told us there was no availability and offered no solution. Another major issue was the cleanliness. The room was filled with lizards, and their droppings were everywhere—even near the kettle and cups. There were multiple lizards under the bathroom sink as well. While we understand the lodge is in the middle of nature, basic pest control and fumigation should be maintained, especially at this price point. We also wanted to enjoy some international beers listed on the menu, but they were unavailable. The manager promised to arrange them but disappeared after our complaint and never followed up. The food was also very average and the vegetarian options were extremely limited, with only 2-3 choices. The cereal & granolas served for breakfast were stale and not fresh because they were served in open bowls instead or closed jars. For a property at this level, we expected a much better dining experience. The glass door in the room was not soundproof, making it difficult to sleep due to the loud water noise all night. If you like quiet sleep then avoid this property. Some areas of the property were not well-maintained—spider webs were left unattended, and lounging couches had spiders around them, making it uncomfortable. Not to mention the use of cheap quality switches in the room which was so difficult to even press for charging our phones. The pool, which is quite small, was overcrowded with day visitors when we wanted to use it. Worse, it was dirty and had an unpleasant smell, making it completely uninviting. Overall, while some staff members were helpful, the manager’s lack of concern and the poor maintenance of the property made this stay far from enjoyable. For the amount we spent, this was not worth it at all. There are far better options available, and I wouldn’t recommend wasting money here.

Absoultely amazing trip from the start! Surprise at every corner of the lodge. Beautifully set on the rapids and the thundering roar of the water to the healing earth natural products. Everything was just perfect!