Arrived into the Hotel mid afternoon, room was ready, had a private plunge pool which was lovely, amazing views from the room and the terrace, some of the best i have ever had in any Hotel. very well fitted out room, sofa bed plenty big enough for our 17 year old son, beds are firm but i am more than happy with that. A 15 minute stroll away from town but no hills to climb and not a busy road to walk along so that wasn't an issue, the pool area was excellent, plenty of sunbeds, good bar area, kept very clean by the team and also more of those wonderful views. The staff were amazing (deep breath here) the Receptionists, Breakfast team, cleaning team, pool boy, ladies that ran the bar/restaurant during the day, evening bar team and especially the lady who does the laundry, what a hard working, friendly team they are, i genuinely couldn't fault them, always happy to stop for a chat or give help/advice, a really great team of people and a credit to the Hotel. we had an electrical issue in the room and an issue with the pool and these were fixed within minutes, fantastic service. There is a small supermarket next to the Hotel run by a lovely old couple where you can purchase drinks, some food and some essential items, came in very handy indeed. The only reason i didn't give this a top rating is because we booked a room for 3 people, we had 2 sun loungers, we asked for a 3rd and were told no, we asked why and were told it's 2 to a room, i totally understand this if the Hotel is full but we were in a run of 4 rooms and 2 were empty for the whole 2 weeks we were there, couldn't we have just had one of those? we went on holiday as a family, we all work hard and don't see enough of each other so the plan was to chill mostly by our own pool, we were unable to do this as one of us had to sit in a chair, i appreciate this may seem a little petty but i believe that it's the little things that make good hotels great and believe me, the Elena has the potential to be a great Hotel. Would we go back? yes, as a couple for sure, just for the friendliness of the staff and the level of service, oh, and those views, amazing. Thank you Elena, it was a pleasure to visit you.
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