Lake Elmenteita Serena Camp

Расположение отеля потрясающее, из общественных зон видны фламинго, и набор комнат тоже был восхитительным. Персонал обеспечил исключительное обслуживание клиентов и очень хорошо позаботился о двух пожилых людях в нашей группе. Нам дали номера рядом с обеденной зоной, что очень понравилось. Когда сотрудники осознали ограниченную подвижность одного из нас, они предусмотрели, чтобы наша машина въезжала через другой вход, чтобы ей не приходилось ходить вверх и вниз до главной автостоянки, так как дорожка была для нее немного крутой. - и это очень ценилось. Нам также предоставили вкусный упакованный завтрак, который нам всем понравился. В то время как мы наслаждались невероятным гостеприимством и обслуживанием клиентов, мы были весьма встревожены, обнаружив, что наш гид не мог остаться в Lake Elmenteita Serena Lodge во время нашего пребывания, так как для них не было предоставлено жилье. Если бы мы знали это, мы бы остановились в другом месте. Поскольку в нашу группу входили двое пожилых людей, оба страдающие от проблем с передвижением и здоровьем, их сильно беспокоил тот факт, что нашего гида не будет рядом, если возникнет какая-либо чрезвычайная ситуация. Гиды оказывают важную услугу туристической индустрии страны, так как без них мы не смогли бы путешествовать по стране или вести бизнес с гостиничными группами, такими как Serena. Мы подняли этот вопрос с руководством Серены после нашего пребывания, и они заверили нас, что, если они получат предварительное уведомление, они предоставят жилье для гидов.

Such an amazing place with excellent service and the best food ever! From the warm welcome to the great service from everyone, every moment was amazing and memorable. I enjoyed the game drive as well and the place overall is scenic. Not to mention he food was outstanding. Loved every bit of my trip!

On arrival at Lake Elmenteita Serena Camp we were met by the most magnificent view. It was really postcard perfect. The lake is right there in front of you and you can sit in the bar or outside in the gardens and just enjoy the view. There is also a small watering hole for the animals so zebras and often other animals wonder up to us. Our accommodation was described as a “luxury tent” in the paperwork but it really is a stretch to call it a tent. The accommodation is absolutely beautiful and comfortable - I love the way the idea of a tent was incorporated into it with the external walls but it really was better than most “rooms” I stayed in in the past. The staff were very attentive and helpful, and the food was delicious - and there was a lot of it. The ground really are gorgeous and I enjoyed just sitting outside looking at the lake at all the various birds that showed up. My only regret is that we didn’t stay longer, this was our first time in Kenya and we absolutely loved it. The Lake Elmenteita Serena Camp is absolutely stunning and we will definitely be back. If you are a bird watch this is an absolute must and a week is probably not enough. Thank you for making our short stay so special there.

Very safe, clean and posh establishment. The food is fresh and tasty with a wide variety of wines. I enjoyed every bit of it. The Manager Mr. Lameck is very professional and interacts well with both Guests and staff. I was privileged to Interact with Ivy and Dorothy. The Spa is well stocked and enjoyed the good services offered by Brian.

Absolutely beautiful hotel in an idealic setting. It is like a scene from “Out of Africa”. A tented camp in the shore of Lake Elementaita. The minute you walk into the lobby you are transported to a colonial camp in the middle of Africa. The rooms are spectacular! Huge and with every ammenity. Bathrooms are super spacious. Each room has a little porch with amazing views. The staff go out of their way to make your stay memorable. I would point out Dennis who was efficient and specially nice. Dinner and breakfast are served in the dining room (or in the terrace) and the menu varies each day offering two or three different options. The hotel was so beautiful that one of the days we cancelled our afternoon safari in order to enjoy the hotel. Would definitely come back!

Excellent environment.... The food was good The staff were the best... Chef Kennedy Aluvi took good care of my dietary concerns....... I had an awesome time.. I loved the rangers tour which was very educative .... Definitely a place to visit again

Absolutely amazing 2 days at Serena Elementaita. The luxury tents are beautiful, and the staff is truly amazing, giving the best service ever. We miss Dennis in the restaurant already, charming our whole family, and especially our 8-year old Karoline. Dominique always smiling and making the room perfect twice a day for us is also worth mentioning. The whole staffgroup are the warmest, loveliest people ever. The food is delicious, and the location is beautiful near by the lake, having zebras, buffalos, flamingoes and even hippos walking nearby while you enjoy a nice meal or take a swim in the pool. This is really a special place!

This camp is absolutely amazing. From the welcome, to the property to the food, the ambience. Oh wow!!! Then there is the wonderful and amazing Chef Ken Aluvi. He was so accommodating and even made a special meal for us. Kudos Chef Aluvi, you made our stay even more memorable. We are surely coming back.

Just completed a package with Serena hotels, and by far Lake Elementaita was the best of the locations we visited. The staff spoiled us and treated us like VIPs. Meals were each a 4-course preparation, but the staff and chef were very easy and willing to accommodate any dietary needs. The chef came out many times to check on the tables. The location was great to see many animals and was a short drive to Lake Nakuru for additional game drive viewing. They had a beautiful running trail and pool facility. Our favorite activity was the horse back riding experience along the lake. One of the guides took my cell phone and shot photos of the entire experience for us. He was quite the photographer too! The highlight of our 3 night stay was the private sundowner. The location, food, drinks and ambiance was just incredible. The staff was just so professional and truly made all guests so comfortable. They made it a point to know and find out our itinerary and then ask us at dinner “how was today’s game drive” or “how was your horseback ride”. One of the best places I have ever stayed. Everyone was great! But a special shout out to Dennis, who served us and had our drink orders memorized! And a big thank you to Japheth for sharing his beautiful voice by serenading us at the Sundowner. We hope to come back next year!