Karagat Hotel

滿意的一次入住。

We were offered a Villa as we arrived at night Our experience that night - no water in the rooms - no room slipper was placed - the carpet was extremely dirty - the phone wasn't working So we clearly had to walk yo the receptionist to tell them that we need these. They told us water is out of stock and they have one bottle so they can give us that. Clearly, there is no grocery store close by, and it's a distance. They arranged the slipper but not the phone. Next day morning, we realised that the flush in one of the bathrooms isn't working. We had a tour so we had to rush. We asked the receptionist, and she said in an hours time. So it wa inconvenient for us to keep waiting for someone to fix it and we use done rest room (ofxoure a family), for this, I wished we had a different room at the main hotel. So we when complained the manager came and started screaming in russian that they leave the hotel and go else where if its so much problem rather than apologising for the delay or the inconvenience. When we somehow translated them that we will put this in reviews. Our room was fixed and much cleaner that the previous days, phone fixed etc... there is an aircon in one bedroom on the 1st floor and living room for people who need them. I have rated them 1 because of the tone and behaviour of the manager while the other employees were little accommodating and polite. Things can go 5 please fix them and don't remove the frustration on the guest. (Before u ask ur guests to leave, think about money they gave u, the inconvenience they had, and empathise).