Luxe Resorts - Centrally Heated Air Conditioned Hotel in the Heart of Kasauli

I recently stayed at luxe resorts from june'25 and I would like to share my experience. Overall, my stay was positive &pleasant, and most comfortable. The room cleanliness, staff behavior, good food quality also good upto mark . . . . . . . . . .

Room 8 Review – Disappointing Experience for a "Premium" Stay Stayed in Room 8, which the hotel claims is their most premium option. Unfortunately, the experience did not reflect that in any way. Owner’s Behavior: The owner’s attitude was unprofessional and dismissive. In a hospitality business, basic courtesy and communication go a long way — sadly, that was missing. Lift Policy: They switch off the lifts post-dinner until 8:30 AM. The lift was only turned on the next morning after repeated requests. This raises serious concerns, especially if you're traveling with elderly people, kids, or in case of a medical emergency. Facilities & Room Condition: Broken toilet seat in the room. Fridge was running but not cooling. No toilet paper or dental kit provided unless explicitly asked. The room, despite being the "best", was small and cramped. Dining Area: Breakfast space is highly limited — only five tables and fewer than 20 chairs. While we were still having tea, the staff asked us to vacate so others could sit. This kind of pressure during breakfast is not acceptable, especially when the infrastructure clearly can’t handle the number of guests. Overall, not recommended — especially for families or anyone expecting basic hospitality standards and reliability in amenities. The property needs a serious rethink on service quality and emergency preparedness.

Had a fantastic stay in the hotel. We stayed here for two nights in Super Deluxe room which had amazing valley view from the balcony. The food here was perfect and to our taste. The staff were extremely polite and accommodating. Location of the resort is perfect and has car parking too. The resort is closer to Heritage market. The weather was very pleasant adding to the memorable stay we had here. Will definitely visit again.

The host are very welcoming, good natured. Staff very helpful. Food quality very hygienic and good quality. Hotel very clean, well maintained with state of the art facilities. Overall 5star experience. Thoroughly enjoyed our stay and would like to visit multiple times. Highly recommended.

Prompt check-in and check out. comfortable location on main road to Kasauli entrance. Rooms having Mountain view with Balconies. Room size is quite a big with good interiors. Food quality was good. Breakfast was Amazing and was hot. Staff was Helpful and generous. Special appreciation for sweet girl at Reception. Would definitely recommend and we would definitely return.

My experience regarding this hotel is spechless for me and also for my family . The staff is very helpful and there services regarding everything thing is unforgettable .if i talk about there food it was also tasty must visit this hotel luxe.