We stayed here recently and had a lovely break. However small things need to be addressed. Firstly the hotel itself is great, large comfortable rooms and spotless throughout. The pools are excellent. The staff are all very friendly and want to help as much as possible. The hotel is isolated and no bars, tavernas or shop are within easy reach. For that reason we upgraded to AI and it was worth it. Unfortunately there are inconsistencies in the standards which lets the hotel down. Housekeeping on some days was excellent, on others not. Some days only a fleeting visit, one day not touched and another day no bath towels just an additional 2 hand towels each!! The drinks were only replenished sporadically despite being an AI guest. The food was generally good, the Salads and desserts were very good. However all the hot dishes were in sauces, there was no grill station to get plain grilled meat to have with salad! The temperature of the food was inconsistent in both he main buffet and even when ordering on a lunch time, sometimes hot,, other times not. It was often difficult to catch a waiter to order a drink in the buffet, some could take orders, others not but they all had the same uniform on!! The food in the Italian Restaurant was very good but the service slow. Unfortunately they had only 1 dessert available, as my wife does not like coffee so could not have the Tiramisu, the team advised there was no alternatives. I very nearly went to the buffet restaurant directly below to get her some ice cream! The restaurant by the infinity pool opened during the time we were there, despite being listed on the AI I was advised this was not available on a lunchtime as part of the AI deal! The roof bar was very relaxing and the bartender made excellent cocktails. During our stay we had several power cuts. On the last night there was emergency power only. No AC or not enough power for my CPAP machine. This was not the hotel's fault, however there was no communication with the guests about this A simple letter under the door would have gone a long way. If these simple areas are improved it would have been an excellent stay.
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