Hotel Jazz - by Keflavik Airport - Reykjavik - Iceland

It’s a great experience! When I check in, I found a paper on my name with key! Beautiful hotel! Quiet and very clean!

地點近機場

The lady that runs the hotel is sweet and understanding. Let me use the microwave downstairs and even changed my room when I had a small issue with the room. Great stay. The only hotel I stayed twice on my trip to Iceland

Great location in easy reach of the airport. This is a lovely quiet hotel next to the sea front and in the centre of Keflavik so it’s a nice area to walk around as well. We liked the self service element and also the early breakfast buffet.

There is an issue with the staff, they don’t speak English very well when I checked in they informed me my reservation didn’t include breakfast however it clearly stated free continental breakfast and mentioned it’s an issue with *******. After reaching out to ******* they advised that breakfast was included when I walked down a female approached me to ask my room number and proceeded to say “you need to pay” despite showing her the conversation with ******* and the advertisement about their “hotel” they declined to allow us to have breakfast without paying and she didn’t understand English so she just kept saying ok extremely misleading information

The property was clean and room space was decent. However, the guy at the front desk told us we do not have breakfast included which was incorrect. According to the ******* website where I purchased the stay, it mentions that free breakfast is included. He kept insisting then when I showed him the information online, he just said "ok". I was a bit confused. I asked to speak with the supervisor and supposedly he's the supervisor. Please update your amenities for future customers, if this isn't the case.

Clean and comfortable place to sleep near the airport with easy access to the grocery store and restaurants

I booked a room with a bathtub to relieve the fatigue from the long long flight, and it was a right decision. But just note that the amenities shown in the photos are not provided in the bathroom. The room was clean, there was an elevator, and there were supermarkets nearby. Breakfast was simple but good!!

Nice hotel and great location. Beds were good and easy check in. Bathrooms and floor were okay. Wi-Fi was really weak in room 209 (family room) and we weren’t able to use it without walking down to the lobby. Overall a good stay for what we needed.