Kew Gardens Hotel

The hotel is more like a bed and breakfast, but there’s nothing wrong with that as long as it’s advertised as such. A warning for less able clients - all the rooms are on the 1st / 2nd / 3rd floor and there isn’t a lift. If you can’t use stairs or lift a suitcase, here isn’t for you. The en-suite in our room wasn’t the cleanest. When we arrived, the bin hadn’t been replaced. There was also a really strong smell of urine every time we entered the room - even after housekeeping had been. The drain for the shower was very slow, so every time we showered, the tray filled with water. All that said, the service was lovely. The staff were helpful - especially the staff member who works the breakfast service. There was also another staff member on our last day who gave us travel information because there were no trains from Kew that day.

Lovely pub in a beautiful area. 2 minute walk from station so really good location for exploring Kew and Kew Gardens. The room was comfortable, clean had a bath with a novelty in London hotels. Value for money was great. A little wear and tare but nothing I would expect. The mattress could do with replacing in my room, but it wouldn't put me off rebooking. All in all I'd recommend for a night or two.

The room was quirky layout but nice. Everything went smoothly. it had a separate entrance to pub which was good as came back late. Friendly staff. Would stay here again.

Booked this hotel as close to a Kew Garden visit short walk to Victoria entrance .. and very close to tube station from central London … has a bar & restaurant which was excellent… room was cozy, warm and clean .. would book again if in the area

Friendly and helpful staff, good food and drinks. A good choice for visiting London.

The hotel was lovely and the food at the pub was fantastic. The staff were all pleasant and helpful. To note - ******* does not charge you at time of booking and you need to pay on arrival so just a little hiccup there. The location is lovely though no elevators so if you have mobility issues a consideration. Additionally all of kew is on a heathrow flight path so it's a bit noisy, but does die down at night thankfully. Kew neighbourhood is wonderful and a nice step away from the stress of london - a wonderful place to commute from if you're leaving out of heathrow the following day.

It's a quaint little hotel, nice size rooms, restaurant/pub downstairs, convenient to tube station and Kew Gardens. Friendly staff, good food. The room (8) needed another lamp in the corner and it needed a grab bar in the slippery tub/shower for safety. I would love to stay here again.

We stayed in three rooms, on each floor. At the top floor the room had a bathroom big enough for a toddler. The windows were difficult to open, no elevator to take suitcases up, rooms were outdated with a musty smell, low chandeliers, bathroom walls looked like it was cracking. The only reason it was booked was to see the KEW gardens. I would not book this hotel again

We were disappointed that the hotel was covered in scaffolding. The view from room was blocked. Also on one of hottest days we had no air con only a fan. to open window was impossible because of plane noise, also due to our age we struggled up 3 sets of stairs. The breakfast was expensive and did not include tea and coffee