Gilbert's Resort

I don’t know how anyone had given this place 5 stars! It is not worth close to the money they charge & their customer service is horrible (there is none)! Had read rooms were updated only 2 months ago but our room had mold in the shower, filth on the door, old food or something stuck on the welcome book pages. The “private deck” they say you get is a shared deck. The waterfront rooms are “fishbowls” so everyone can look inside your room if you have your shade open. Boats can dock only steps outside your room so there is excessive noise & can obstruct your waterfront view. You can’t block out the noise turning tv on because there is no reception on tv in room. Oh, also, if you have allergies, know they have stray cats that greet you if you’re on the deck & they rub against you & come in your room if you’re on deck. Says office hours are 8 am - 9 pm although tried going at 8 pm & door was locked & employees were gone. Repeatedly tried to call (left messages) & email but no one would answer, return calls or reply.

Service was excellent. The water view blocked by docked boats and not private. Beach lounging as shown was not at all as we expected. The room was as shown.

worring if the water in the parking lot was going to flood my car haveing to walk in knee hight water to get from car to room

A different kind of place, there is alot there, you could just stay there if you wanted, they have restaurants, a couple bars, a beach and several piers. Overall it was good,

Gilbert's resort is such a nice place to stay & hang out at. The staff are very friendly and the location is one of the best, especially if you come by boat. Enjoyed our stay!!!

Overall I didn’t like the property! Not so many options for dinner, small pool, not friendly staff, slow service…

The interior of the rooms were renovated and great. They should have better breakfast for the price.

Management has no regards for thier guests. Waterviews are non-existent even tho you pay for waterview as they park huge mammoth boats on frint of your room blocking your view. But when they allow construction at 7 am that just tells you that you dont matter. The stench from the water treatment facility located right next to the rooms was horrible,especially at high tide. Couldnt wait to leave.

Very disappointed. We were not made aware that construction/remodeling was taking place, so we were awakened in the morning by construction noise. I sent the hotel an email expressing my disappointment and never received a response. I’m aware renovations are necessary and construction noises accompany renovations - I would have liked to have been informed upon check in so I could have at least expected it. A response to my email expressing this would have gone a long way.