Theoxenia Residence

The hotel was nice but dated. The aircon was freezing, regardless of what temperature it was set to. The buffet breakfast was a bit average. Left my bags/ jacket with concierge pre check in, and my jacket was very dirty upon return- looking as though it had been left on the floor. Staff were friendly.

酒店很漂亮

We have been visiting this place for years. And every year it is getting worse. I guess, they have changed the manager or they have no manager anymore. We booked a double suite. for us and our kids, with inner door. They were not giving us the key of the inner door to lock it and unlock it when we wish. They kept the key and when we asked for it, the man at the reception asked me “why do you want to lock the door, it’s your kids afterall, isnt it ?” (LOL!!) Between our suites and the other rooms beside us, there was no sound isolation. It was terrible. We could hear the people there talking walking and laughing loud till 03.00 am.. the Netflix in the room was not working, and when we complained to the reception, they told us they will have a look, but they never did. The bed springs are so old and crusty that they will leave marks on your back. The rooms are not clean enough. Our air condition in one of the two rooms, was making noise like a car alarm, non stop. They offered us to change the room from the second day, but we couldn’t pack again suitcases from two rooms, and thats the only reason we denied it. We had to be patient and endure the terrible noise. They didnt have someone to fix it. The breakfast this time was terrible. They were even lazy to write beside every thing that they served, what on earth it is.. we had to guess what we were eating. And people who dont eat pork or have allergies couldnt take the risk to have a bite. They served the same bloody cake for 3 days in a row , till it was so hard like bread. Once i asked for fried eggs, cause i saw that the tray was empty. The man in charge told me that in 5 minutes they will be refilled. I waited for 20 minutes. Nothing. Then i asked again one lady of the staff and she told me “it wont be refilled cause in 10 minutes we are closing the buffet anyway”… so, this is the service level of Theoxenia Hotel, which used to be a diamond, and it is for sure the last time we went there. Thats a pity, for such a great location and such a glorious past.