Comfort Suites

Terrible. Dirty room. Dirty vents throughout. It was a terrible stay. Prior to arriving I logged into the Hilton app and selected the room my family and I desired. When we checked in at the hotel front desk, we were told that room was no longer available but the gentleman told us he could get us in another one on the same floor. He then handed us a room key but wrote on it, the number of a room that was 2 floors down than the one we chose. When i asked him, he said “oh I’m sorry, you’re right… there are no rooms available on that floor now”. I said it was okay.. went upstairs only to enter into a room with a DISGUSTING floor. I mean, dead spiders, food crumbs etc. I called to the front desk and the gentlemen said he would send housekeeping up. 2 hours later, no one had come. Called a 2nd time, a woman answered and said she would put in a request for housekeeping 20 minutes later, a woman shows up… walks into the room looking around and says “so i hear the room is not up to your standards”, i pointed out all the dead spiders and other things, and she said “oh i see that, but can you give me just a second, like 20 minutes max”, i said “sure that’s fine”. Went to dinner, came back about 2.5 hours later, to still, a dirt room.. i had received a text while out asking me how the stay was going, so i decided to respond to that with all of these issues. a gentleman calls me and apologizes and offers to give me a discount on our stay.. i take it, he says he will send someone up to clean and that happened about 1.5 hours later.

Beds were very comfortable. The property was clean. Breakfast area was well stocked and kept clean. A few things we didn't love: we used the linen set that was bagged up in the closet to make up the couch bed and when putting pillows cases on the pillows, the pillows had a noticeable sweaty/oily/used smell, and no pillow protectors were on any of the pillows in the room. I am very sensitive to smells so maybe other people don't notice, but I can tell and it grosses me out that pillow protectors aren't used to keep things like that from penetrating past the pillowcase. Secondly, housekeeping only services the room every 3 days unless you ask sooner. We were a party of 3 and were given, I think, 4 bath towels initially. I didn't realize that they were not coming into the room at all for 3 days. At other properties they tend to come in and change out the towels at least daily, but don't vacuum and make the beds and whatnot. I felt like I would be a burden if I asked for service of the room, so instead I just asked for a couple extra towels which they gave us with no issues. We also requested 2 extra pillows because the pillows are very very soft and not supportive so you may need to bring one from home if you're used to a firm or supportive pillow. The pool only goes to 4 feet, is indoor and heated. The pool room is extremely hot and muggy, miserably so, and could use more ventilation. You can hear EVERYTHING in your room that is going on in the hall, room doors are

We stayed here for a baseball tournament. The staff are amazing. Everyone working there was so friendly and helpful. The room was clean and very nice. Located close to stores and restaurants