Courtyard Kingston

住的很舒適，房間也很大。畢業季差點訂不到住的地方，最後緊急用攜程訂到了這家酒店，別的平台都顯示沒有房間。房間可能長時間沒啥人光顧，有幾衹蜘蛛，別的都很乾凈。

Housekeeping would try to clean the room at 830am, way before check-out, however, if not checking out, housekeeping would never come to clean the room. The woman working the coffee bar was very rude and not personable at all. She acted like we were inconveniencing her by trying to utilize the services.

We took a suite. I informed the manager that there ;was no closet rod; it was difficult to open and close front door (carpet pile too high); no coffee table so nowhere to eat a meal; poor lighting for reading in bed. I actually expected her to offer a discount or at least an apology. She just kept saying "we're being renovated".

my plans were changed and i couldn't get there. tried to cancel a week ahead and they told me no refund. A week ahead is plenty of time to re-book the room. that really stinks. Not my choice to stay again. Oh, and if I'm not wrong i paid for a room that could be canceled if needed. That was ignored as well. Pretty shabby

It was fine, staff was lovely, just a lot of little things weren’t well maintained or designed. Drippy shower head, shower wallpaper peeling because hot showers, not enough electric plugs near bed, only two tissues in tissue box, no USB ports. A bit out of date and needing a freshen-up. It’s not near uptown or downtown, it’s in the mall area, yet there’s no safe way to walk to the many restaurant offerings on the *****. In sum: reasonably priced and quite acceptable, just not great.

The staff team were really welcoming and extremely helpful – well done everybody! The one big negative issue was the lack of appropriate facilities for anybody like to be in a wheelchair. Despite being fertilised as ADA compliant, there were no grab rails in the shower, no didn’t have a secure seat. The level of my bed, relative to the height of my wheelchair was too high – I only just got safely onto the bed. These difficulties are no reflection of the staff, who are a great bunch, they need to be addressed by senior management. It would have been helpful to have a safe in the room.

General amenities and staff services were good. The rooms were not fresh though. Could not stay in the initial room assigned because it smelled moldy and stuffy. Got another room which was better but it didn't smell fresh and clean either.

The hotel was clean, comfortable, had good staff, decent food options, late night bar, indoor and outdoor seating.

They gave us room 220 which is right next to the elevator, the elevator had a door like it was a room and was less than 2 ft from the room door. We asked to be moved, the lady downstairs made a comment but still changed our room to 338. We get to room 338, only to find that someone was already occupying the room. Thank God they weren’t in the room when we entered. She then asked us to come down and changed our room. We checked out and I was charged $350 because allegedly my room “reeked” of *********. We don’t smoke ********* and even if we did, we wouldn’t be dumb enough to do it in a hotel with signs warning that even if you smell like ********* coming from outside you would be fined! They fine you for smelling like a legal drug and falsely accuse you of doing it on their premises. The hotel carpets are dirty and run down. The room was good not great.